Technical Support Professional
Há 3 dias
Headquartered in Athens, Greece, our client offers exciting opportunities for seasoned customer service and technology professionals to collaborate with global tech leaders. As a key player in the computer software, consumer electronics, and online platforms sectors, they provide an exceptional chance to support customers and advance your career.
About the RoleWe are seeking a highly skilled Technical Support Professional to join our team in Athens, Greece. In this role, you will be responsible for:
- Identifying customers' needs and delivering tailored solutions, including sales guidance;
- Guiding customers through billing inquiries, handling transactions, and resolving issues in a timely manner;
- Assisting customers with placing orders and related issues;
- Responding to customer inquiries and troubleshooting or escalating technical issues;
- Following standard diagnostic procedures to effectively handle frequently asked questions.
Your primary goal is to turn every customer into a satisfied one by providing exceptional service and support.
What We OfferIn addition to a competitive monthly salary of €3,500, you can expect:
- A complete relocation package, including flight tickets, hotel accommodation, and house searching support;
- Ongoing professional development opportunities through certified training programs;
- Healthcare benefits and various discounts;
- A dynamic work environment with modern premises and relaxing break areas;
- The chance to work for a Great Place to Work-Certified Company that values diversity and equality;
- Free online Greek language courses;
- The opportunity to represent a multinational company and develop strong experience and skills.
To succeed in this role, you must have:
- EU citizenship or permission to work in Greece;
- Fluent English language skills;
- Excellent communication and sales skills;
- Technical research skills to troubleshoot customer problems;
- An empathetic and positive attitude.
Join us in shaping the future of customer service and support
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