Advanced Technical Hardware Support Professional

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Buscojobs Portugal is seeking an Advanced Technical Hardware Support Professional to join our team in Lisbon, Portugal. This role offers a competitive salary of €55,000 - €65,000 per annum.

Job Description:

As an Advanced Technical Hardware Support Professional, you will be responsible for providing technical support to customers and internal teams. You will work under pressure to resolve complex technical issues and ensure high customer satisfaction. Your key responsibilities will include:

Developing in-depth knowledge of printer hardware and troubleshooting techniques.Controlling interactions with customers using persuasion and influencing skills.Working effectively under pressure and dealing positively with difficult situations.Understanding and troubleshooting technical problems.Conveying sensitivity and a positive approach to customer needs.Exhibiting effective interactive skills and the ability to work as part of a team.

Requirements:

To be successful in this role, you will need:

A-Level Education / Leaving Certificate or equivalent.Relevant Technical qualifications.Fluent in English and Finnish.Minimum of 1 year working in supporting electro-mechanical devices.Skill and competency at providing professional technical telephone support.Experience in troubleshooting known/unknown technical queries.Very good knowledge of the current range of printing products.A good and detailed knowledge of the Xerographic process.A good and detailed knowledge of Colour Printing Theory.

Personal Qualities:

We are looking for someone who is strongly self-motivated to learn new skills, able to be self-aware and conscientious of meeting all personal, team, & organization metric targets. You should also be an excellent team player with a committed approach to teamwork and customer responsibilities.



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