Technical Support Professional

Há 4 dias


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

Company Overview: Our client is a world leader in the tech industry, offering excellent opportunities for experienced customer service and technology enthusiasts to work with them.

About the Job: We are seeking a highly skilled Technical Support Professional to join our team in Athens, Greece. As a Technical Support Professional, you will be responsible for providing top-notch support to customers via various communication channels.

Key Responsibilities:

  • Identify customers' needs and deliver appropriate solutions, including sales
  • Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible

What You Will Bring:

  • Fluent Dutch language skills
  • Excellent communication skills
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude

On Offer: Competitive monthly salary of $4,000 + 2 extra salaries per year, health care benefits and numerous other discounts, full training by certified instructors, professional growth & development opportunities, special events as well as community & social responsibility initiatives, free online Greek language courses, state of the art premises providing a great working environment with relaxing break areas, and the chance to work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.



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