Technical Support Professional
Há 4 dias
Company Overview: Our client is a world leader in the tech industry, offering excellent opportunities for experienced customer service and technology enthusiasts to work with them.
About the Job: We are seeking a highly skilled Technical Support Professional to join our team in Athens, Greece. As a Technical Support Professional, you will be responsible for providing top-notch support to customers via various communication channels.
Key Responsibilities:
- Identify customers' needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
- Assist customers to place an order and related issues
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
What You Will Bring:
- Fluent Dutch language skills
- Excellent communication skills
- Sales experience with consumer products and services will be an asset
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
On Offer: Competitive monthly salary of $4,000 + 2 extra salaries per year, health care benefits and numerous other discounts, full training by certified instructors, professional growth & development opportunities, special events as well as community & social responsibility initiatives, free online Greek language courses, state of the art premises providing a great working environment with relaxing break areas, and the chance to work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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