Italian Technical Support Professional

Há 1 mês


Lisboa, Lisboa, Portugal Atlean World Tempo inteiro
About the Role

We are seeking a highly skilled Italian Technical Support Specialist to join our team in Lisbon, Portugal. As a key member of our support team, you will be responsible for providing top-notch technical assistance to customers, resolving issues efficiently, and delivering exceptional customer experiences.

Our ideal candidate is a motivated and customer-focused individual with excellent communication skills, a strong passion for technology, and a proven track record of success in a similar role.

Job Description

As an Italian Technical Support Specialist, your primary responsibilities will include:

  • Providing expert technical support to customers via phone, email, and chat channels.
  • Resolving complex technical issues in a timely and efficient manner.
  • Collaborating with cross-functional teams to identify and address product enhancements and quality issues.
  • Developing and maintaining in-depth knowledge of our products and services.
Requirements

To succeed in this role, you will need:

  • Fluent Italian language skills (written and verbal).
  • Excellent English language skills.
  • Strong technical expertise, particularly in areas related to our products and services.
  • Proven customer service experience, preferably in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
Benefits

We offer a comprehensive compensation package that includes:

  • A competitive salary range: €35,000 - €45,000 per year.
  • Meal vouchers and 2 extra salaries as part of our Portuguese Extra Delights program.
  • Private health insurance after 6 months of employment.
  • A relocation package, including flight expenses, airport pick-up, settling assistance, accommodation in shared apartments, and complimentary Portuguese lessons.
  • Free sports activities and other perks to enhance your overall well-being.
About Atlean World

Atlean World is an International Recruitment company dedicated to promoting multicultural environments and facilitating global connections. We specialize in multilingual markets and strive to create a smoother and more enjoyable recruitment journey for all candidates.

Our mission is to guide you through every step of your career journey, from initial contact to successful placement. We pride ourselves on building personal relationships with each candidate, ensuring a tailored approach that meets their unique needs and aspirations.



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