Dedicated Customer Support Professional for Italian Language Clients
Há 1 mês
We are seeking a highly skilled and motivated customer support professional to join our team in Lisbon, Portugal. As an Italian language speaker, you will be responsible for providing exceptional customer service to our clients through multiple channels.
About the RoleThis is a full-time position that requires strong communication and problem-solving skills. You will work closely with our cross-functional teams to ensure seamless delivery of customer support services.
Key Responsibilities- Provide timely and effective customer support to Italian-speaking clients via phone, email, and chat.
- Diagnose, troubleshoot, and resolve customer issues with empathy and efficiency.
- Maintain a deep understanding of our products and services to offer precise and helpful information.
- Log and track customer interactions and resolutions accurately in our CRM system.
- Contribute to the enhancement of our support processes by providing customer feedback and insights.
- Native-level proficiency in Italian (written and spoken) and basic proficiency in English for internal communication.
- Prior experience in customer service or a similar role is preferred but not mandatory.
- Familiarity with customer service software or CRM systems and basic computer skills.
- Strong interpersonal skills, patience, empathy, and a positive attitude are essential.
- Ability to think on your feet and offer solutions in a fast-paced environment.
- Flexibility to work in shifts, including weekends and holidays if necessary.
- Competitive salary: €25,000 - €30,000 per annum, depending on experience.
- Professional growth opportunities within the company.
- Comprehensive training programs to enhance your skills and product knowledge.
- A modern, well-equipped office space in the heart of Lisbon.
- Relocation support, including assistance with finding accommodation.
Lisbon offers a unique blend of old-world charm and contemporary flair, making it an ideal place to live and work. If you are passionate about delivering exceptional customer service and have a knack for communication and problem-solving, we would love to hear from you.
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