Dedicated GPS Support Professional

Há 17 horas


Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

Cognizant Technology Solutions is a leading IT services provider seeking a talented Dedicated GPS Support Professional to join our team. In this exciting role, you will play a crucial part in delivering exceptional customer support and ensuring seamless navigation for our clients.

Job Summary

We are looking for an experienced support professional with excellent communication skills and a passion for technology to provide top-notch assistance to our customers. As a Dedicated GPS Support Professional, you will be the primary point of contact for our users, addressing their concerns and resolving issues efficiently.

Responsibilities
  • Provide expert technical support via phone, email, and chat channels
  • Triage and resolve complex problems in a timely manner
  • Document all interactions and cases for future reference
  • Elevate critical issues to the engineering team as needed
Requirements

To succeed in this role, you must possess:

  • Native fluency in Dutch and strong English language skills
  • Excellent written and verbal communication skills
  • Proven experience in a data center environment providing customer support
  • Ability to work in a multicultural setting with dynamic teams
  • Strong attention to detail and ability to multitask under pressure
What We Offer

Cognizant Technology Solutions offers a comprehensive benefits package, including:

  • A competitive salary range of €45,000 - €60,000 per annum
  • Ongoing support and funding for training and development
  • Private health insurance and life insurance coverage
  • Child benefits, such as nursery vouchers and student vouchers
  • Employee Assistant Program (EAP) for promoting employee well-being
  • Discount membership and access to various gyms across Portugal
  • Access to fresh fruit, water, coffee, and tea daily in our offices

If you are a highly motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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