Dedicated Customer Support Specialist for Viaplay

Há 6 dias


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

About the Role
As a dedicated customer support specialist at Teleperformance, you will be responsible for delivering exceptional service to our valued clients across various communication channels, including voice, email, chat, and social media. Your primary goal will be to provide timely and effective solutions to user inquiries, ensuring a seamless experience for our customers.

Key Responsibilities:
• Registration and Sign in: Guide users through account setup and login issues
• Streaming Troubleshooting: Resolve streaming quality, buffering, or content playback problems
• App & Device Support: Provide assistance on compatibility, installation, and device settings
• Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues
• Pause and Cancellation: Assist with subscription pauses or cancellations
• Feedback: Collect and communicate user feedback for platform improvements

Requirements:
We are looking for an individual who is fluent in English, has a high school diploma, and possesses excellent communication and interpersonal skills, as well as team spirit. Additionally, the ideal candidate should be able to handle confidential and/or highly sensitive information and have an interest in movies, series, and sports. Experience in customer service is preferred but not necessary.

Benefits:
We offer an international career in a multicultural environment, permanent presence of coaches for personal and professional development, intensive training, constant familiarization phase, ample opportunity to grow and evolve within our organization, health insurance since day one, and free Portuguese language courses, water sports, soft trekking, and more. Our team provides services in 35 languages and consists of over 12,000 employees from 111 nationalities. We are a multicultural, highly skilled, and deeply knowledgeable team, offering integrated omnichannel solutions, technology, and the highest security standards in the market.
In return for your expertise and dedication, we offer a competitive salary range of €22,500 - €30,000 per annum, depending on your level of experience.



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