Customer Service Representative for Viaplay

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Customer Service Representative Role

As a customer service representative at Viaplay, you will be responsible for handling user inquiries across various communication channels, including voice, email, chat, and social media. Your primary goal will be to provide excellent customer service and resolve issues efficiently.

Key Responsibilities:
Registration and Sign-in: Guide users through account setup and login issues
Streaming Troubleshooting: Resolve streaming quality, buffering, or content playback problems
App & Device Support: Provide assistance on compatibility, installation, and device settings
Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues
Pause and Cancellation: Assist with subscription pauses or cancellations
Feedback: Collect and communicate user feedback for platform improvements

Requirements:
Fluent in English
High school diploma required
Excellent communication and interpersonal skills and team spirit
Able to handle confidential and/or highly sensitive information
Interest in Movies, Series, and Sports
Experience in Customer Service (preferred)

Benefits:
An international career in a multicultural environment
A permanent presence of coaches who will facilitate your personal and professional development
Intensive training and constant familiarization phase
Ample opportunity to grow and evolve within our organization
Health Insurance since day one in the company
Free Portuguese language courses, water sports, soft trekking, and much more.

Teleperformance Portugal is one of the 25 best companies to work for in Europe, recognized by the Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team, providing services in 35 languages. Join us and find your place at Teleperformance Portugal.



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