Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Interstate Ac Service Tempo inteiro

Job Title: Customer Service Representative

Location: Lisbon, Portugal

Work Model: Hybrid Remote

Job Type: Full-time

Key Responsibilities:

  • Address customer inquiries through various channels, including chat, email, and phone, covering products and cashier operations.
  • Evaluate customer concerns and implement necessary measures to meet customer requirements.
  • Collaborate with teams across different locations to achieve aligned goals.
  • Report system irregularities and customer-facing issues to the appropriate department.

Requirements:

  • Willingness and flexibility to work in shifts.
  • German language C1 level, at least English language skills to a business standard.
  • Excellent written and verbal skills, as well as high interpersonal skill level.
  • Calm manner and ability to work under pressure, confidently answering a wide range of customer enquiries.
  • Ability to perform well in a multi-tasking, cultural, and ever-changing dynamic environment.
  • Flexible, creative, and driven personality.
  • General computer knowledge (MS Office, Internet).
  • Interest in Sports, Casino, and Poker products would be a benefit, with relevant training provided.

Offer:

  • Permanent working contract.
  • Food Allowance - paid monthly.
  • Health Insurance.
  • Birthday Day: 1 Extra leave day per year.
  • Home Office: 2 days in the office and 3 days from home in average per week.
  • Other Benefits - access to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others.

Language: English



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