Customer Service Representative
3 semanas atrás
Job Title: Customer Service Representative
Location: Lisbon, Portugal
Work Model: Hybrid Remote
Job Type: Full-time
Key Responsibilities:
- Address customer inquiries through various channels, including chat, email, and phone, covering products and cashier operations.
- Evaluate customer concerns and implement necessary measures to meet customer requirements.
- Collaborate with teams across different locations to achieve aligned goals.
- Report system irregularities and customer-facing issues to the appropriate department.
Requirements:
- Willingness and flexibility to work in shifts.
- German language C1 level, at least English language skills to a business standard.
- Excellent written and verbal skills, as well as high interpersonal skill level.
- Calm manner and ability to work under pressure, confidently answering a wide range of customer enquiries.
- Ability to perform well in a multi-tasking, cultural, and ever-changing dynamic environment.
- Flexible, creative, and driven personality.
- General computer knowledge (MS Office, Internet).
- Interest in Sports, Casino, and Poker products would be a benefit, with relevant training provided.
Offer:
- Permanent working contract.
- Food Allowance - paid monthly.
- Health Insurance.
- Birthday Day: 1 Extra leave day per year.
- Home Office: 2 days in the office and 3 days from home in average per week.
- Other Benefits - access to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others.
Language: English
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