Customer Service Representative
4 semanas atrás
Entain Plc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will be the first point of contact for customers, and your role will be to resolve their queries and concerns in a timely and professional manner.
Key Responsibilities:- Provide accurate and relevant information to customers about our products and services.
- Handle customer complaints and concerns in a fair and empathetic manner.
- Work collaboratively with other teams to resolve customer issues.
- Continuously seek opportunities to improve customer satisfaction and loyalty.
- Fluent German language skills (C1 level).
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic computer skills and proficiency in MS Office.
- A competitive annual gross salary of 22,000€.
- A meal allowance of 9.60€ per day.
- An annual bonus.
- A hybrid work model.
- Health insurance.
- A birthday off.
- Access to LinkedIn Learning.
- A referral program.
- Protocols with external partners.
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