Dedicated Customer Support Specialist
Há 2 dias
Company Overview
">We are a global technology and services leader that powers the brands of the future. Our mission is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
">About the Role
">We are seeking a highly motivated and customer-focused Dedicated Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our operations team, you will play a vital role in ensuring that performance goals are met across all operations, fulfilling client expectations related to operational excellence.
">Key Responsibilities:
">- ">
- Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners' products and services via incoming calls or emails;">
- Review requests, make appropriate decisions, and process accordingly;">
- Demonstrate the ability to analyze information and solve problems;">
- Work on continuous improvement for customer satisfaction;">
Requirements
">To succeed in this role, you will need:
">- ">
- A high level of Italian (written and oral) and fluent in English (B2);">
- Excellent writing and communication skills coupled with empathy and team spirit;">
- The ability to identify customers' needs and propose fast solutions;">
- Proactivity, results-driven attitude, self-motivation, and excellent teamwork skills;">
- Prior customer experience is an asset.">
What We Offer
">In exchange for your hard work and dedication, we offer a competitive salary and performance bonus, as well as a range of benefits that cater to your unique lifestyle:
">- ">
- Full-time employment with indefinite contracts (negotiable depending on your experience and our client's needs);">
- A central location in Lisbon, Portugal;">
- Bring-a-friend (referral) bonus opportunities;">
- Full paid training on the company and the project you'll be working on;">
- Career development programs, specialized courses, and language classes;">
- Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.">
Salary Range
">€22,000 - €28,000 per annum, based on experience.
">Location
">Lisbon, Portugal.
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