Dedicated Customer Support Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

Company Overview

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We are a global technology and services leader that powers the brands of the future. Our mission is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

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About the Role

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We are seeking a highly motivated and customer-focused Dedicated Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our operations team, you will play a vital role in ensuring that performance goals are met across all operations, fulfilling client expectations related to operational excellence.

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Key Responsibilities:

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  • Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners' products and services via incoming calls or emails;">
  • Review requests, make appropriate decisions, and process accordingly;">
  • Demonstrate the ability to analyze information and solve problems;">
  • Work on continuous improvement for customer satisfaction;">
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Requirements

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To succeed in this role, you will need:

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  • A high level of Italian (written and oral) and fluent in English (B2);">
  • Excellent writing and communication skills coupled with empathy and team spirit;">
  • The ability to identify customers' needs and propose fast solutions;">
  • Proactivity, results-driven attitude, self-motivation, and excellent teamwork skills;">
  • Prior customer experience is an asset.">
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What We Offer

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In exchange for your hard work and dedication, we offer a competitive salary and performance bonus, as well as a range of benefits that cater to your unique lifestyle:

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  • Full-time employment with indefinite contracts (negotiable depending on your experience and our client's needs);">
  • A central location in Lisbon, Portugal;">
  • Bring-a-friend (referral) bonus opportunities;">
  • Full paid training on the company and the project you'll be working on;">
  • Career development programs, specialized courses, and language classes;">
  • Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.">
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Salary Range

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€22,000 - €28,000 per annum, based on experience.

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Location

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Lisbon, Portugal.



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