Hardware Support Expert for Complex Printer Issues

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Job Overview

We are seeking a skilled Hardware Support Expert to join our team in Lisbon, Portugal.

Job Summary

This role involves providing expert-level technical support to customers and internal teams for complex printer issues.

Key Responsibilities
  • Develop and maintain in-depth knowledge of printer hardware and software.
  • Utilize persuasion and influencing skills to effectively communicate with customers and resolve issues.
  • Work under pressure to troubleshoot technical problems and provide timely solutions.
  • Collaborate with cross-functional teams to ensure seamless support delivery.
RequirementsEducation and Qualifications

A-level education or equivalent is required. Relevant technical qualifications are also essential.

Experience and Skills
  • Minimum 1 year of experience in supporting electro-mechanical devices.
  • Excellent technical telephone support skills.
  • Ability to troubleshoot known and unknown technical queries.
  • Strong knowledge of current printing products and Xerographic process.
Personal Qualities
  • Self-motivated and able to learn new skills quickly.
  • Conscientious and aware of meeting personal, team, and organization metric targets.
  • Excellent team player with a strong commitment to customer responsibilities.
Benefits and Salary

As a Hardware Support Expert, you can expect a competitive salary of approximately €45,000 per annum, depending on experience. Benefits include opportunities for professional growth and development, a dynamic work environment, and a chance to work with a talented team.



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