Hardware Support Expert for Complex Printer Issues
2 semanas atrás
We are seeking a skilled Hardware Support Expert to join our team in Lisbon, Portugal.
Job SummaryThis role involves providing expert-level technical support to customers and internal teams for complex printer issues.
Key Responsibilities- Develop and maintain in-depth knowledge of printer hardware and software.
- Utilize persuasion and influencing skills to effectively communicate with customers and resolve issues.
- Work under pressure to troubleshoot technical problems and provide timely solutions.
- Collaborate with cross-functional teams to ensure seamless support delivery.
A-level education or equivalent is required. Relevant technical qualifications are also essential.
Experience and Skills- Minimum 1 year of experience in supporting electro-mechanical devices.
- Excellent technical telephone support skills.
- Ability to troubleshoot known and unknown technical queries.
- Strong knowledge of current printing products and Xerographic process.
- Self-motivated and able to learn new skills quickly.
- Conscientious and aware of meeting personal, team, and organization metric targets.
- Excellent team player with a strong commitment to customer responsibilities.
As a Hardware Support Expert, you can expect a competitive salary of approximately €45,000 per annum, depending on experience. Benefits include opportunities for professional growth and development, a dynamic work environment, and a chance to work with a talented team.
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