Technical Support Specialist for Global Printer Devices
Há 1 mês
We are seeking a highly skilled Technical Support Specialist to join our team at Hcltech. This role requires expertise in troubleshooting and resolving complex technical issues related to global printer devices.
Key Responsibilities:
- To provide first and second level support to clients worldwide with regards to printer devices, software, and hardware
- To assist customers in solving problems related to configuration, software, and hardware using various service channels such as telephony, chats, and video chats
- To use knowledge databases and experience to provide technical support and resolve customer issues efficiently
- To investigate the root cause of problems and improve knowledge databases to enhance future issue resolution
- To maintain accurate records of all client interactions through designated systems
Requirements:
- Bachelor's degree in Computer Science or Information Technology, or equivalent experience
- 2 years of experience in IT, mechanicals, or electronics support in an enterprise environment (field and remote support)
- Minimum 6 months of experience supporting electro-mechanical devices
- Certifications in LSS Green Belt, ITIL Foundation, CompTIA, Cisco CCNA, Microsoft Servers and Active Directory, Linux or Mac OS devices preferred
Salary: $60,000 - $80,000 per year, depending on experience and qualifications
Benefits:
- Permanent contract with competitive salary
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