Technical Support Specialist for Global Printer Devices

Há 1 mês


Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

We are seeking a highly skilled Technical Support Specialist to join our team at Hcltech. This role requires expertise in troubleshooting and resolving complex technical issues related to global printer devices.

Key Responsibilities:

  • To provide first and second level support to clients worldwide with regards to printer devices, software, and hardware
  • To assist customers in solving problems related to configuration, software, and hardware using various service channels such as telephony, chats, and video chats
  • To use knowledge databases and experience to provide technical support and resolve customer issues efficiently
  • To investigate the root cause of problems and improve knowledge databases to enhance future issue resolution
  • To maintain accurate records of all client interactions through designated systems

Requirements:

  • Bachelor's degree in Computer Science or Information Technology, or equivalent experience
  • 2 years of experience in IT, mechanicals, or electronics support in an enterprise environment (field and remote support)
  • Minimum 6 months of experience supporting electro-mechanical devices
  • Certifications in LSS Green Belt, ITIL Foundation, CompTIA, Cisco CCNA, Microsoft Servers and Active Directory, Linux or Mac OS devices preferred

Salary: $60,000 - $80,000 per year, depending on experience and qualifications

Benefits:

  • Permanent contract with competitive salary


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