Printer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Sitel Tempo inteiro
About the Role

We are seeking a skilled Printer Support Specialist to join our team in Lisbon, Portugal. This is an exciting opportunity for a customer-focused individual with strong communication skills to provide top-notch support to customers in the Norwegian market.

Job Summary

The successful candidate will be responsible for troubleshooting and resolving customer queries via phone and email, as well as collaborating with colleagues to achieve exceptional service quality goals.

Key Responsibilities
  • Provide expert technical assistance to customers in the Norwegian market via phone and email
  • Troubleshoot and resolve emerging issues efficiently
  • Develop solutions to enhance customer technical knowledge
  • Meet or exceed service quality targets, compliance regulations, and productivity standards
Requirements

To succeed in this role, you must have:

  • Native or fluent Norwegian (C2) language proficiency
  • Advanced English language skills (at least C1) both verbally and written
  • Exceptional communication skills, including excellent phone conversation skills and attentive listening
  • Analytical and problem-solving abilities with strong attention to detail
  • A desire to learn and advance, with a curious investigative nature
  • High-speed internet access and suitable conditions for remote work
  • Citizenship of the EU or a valid work permit for Portugal
What We Offer

We offer a competitive salary of €45,000 per year, paid professional training, employee discounts, private healthcare and dental insurance after six months of employment, growth opportunities through various development programs, fun and engaging company-wide initiatives, job stability, life-long skills and experience, and an excellent work culture.



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