Technical Support Specialist for Printers and Digital Front End
Há 1 mês
We are seeking a highly skilled Technical Support Specialist to provide first- and second-level support to our customers and technicians with related incidents for Production printers and Digital Front End.
The ideal candidate will have a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and high customer satisfaction. Key responsibilities include:
- Troubleshooting and resolving technical issues with software, hardware, and configuration using knowledge databases and tools.
- Providing technical support to clients and technicians of production devices, including additional Digital Front End, software, hardware, operating systems (Windows, MacOS, Linux), IT and network environment.
- Resolving customer issues in an accurate and timely manner using available tools, Knowledge bases, or any other resource available.
- Escalating issues to the next level of support as necessary and collaborating with internal teams, such as Operations Team, Support Engineers Junior and Intermediate, QA, Client's SMS, etc.
This role requires excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team. If you have experience providing technical support in an Enterprise environment and possess a degree in Computer Science or a related field, we encourage you to apply.
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