Senior Technical Support Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

Our company is looking for a highly skilled Digital Front End Expert to join our team as a Senior Technical Support Specialist. This role requires expertise in providing technical support for clients and technicians of digital front-end devices, including additional software, hardware, operating systems, and IT environments.

About the Role

We are seeking a seasoned professional with a strong background in electro-mechanical devices, who can troubleshoot, diagnose, and resolve complex technical issues in an accurate and timely manner. The ideal candidate will have a minimum of 6 months of experience supporting electro-mechanical devices and a bachelor's degree in Computer Science or Information Technology.

The successful candidate will be responsible for:

  • Providing remote technical support to clients and technicians via phone, email, chat, or video chat
  • Troubleshooting and resolving technical issues related to software, hardware, and configuration
  • Collaborating with internal teams, such as Engineering and Operations, to ensure seamless support
  • Documenting and maintaining accurate records of client interactions and technical resolutions

What We Offer

In exchange for your expertise and dedication, we offer a competitive salary of $85,000 per year, private health and life insurance from day one, and a hybrid work environment with two days in the office and three days at home. Our company values diversity and inclusion, and we are committed to providing equal employment opportunities to all applicants and employees.



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