Global Customer Support Specialist for Printer Industry
Há 6 dias
We are a renowned printer company, a global leader in providing innovative imaging solutions and technologies that help customers worldwide.
SalaryThe estimated salary for this position is around €45,000 - €55,000 per year, depending on experience.
Job DescriptionAs a customer service specialist, your daily responsibilities will include:
- Being part of a team specialized in troubleshooting and solving customer queries through phone and email
- Solving emerging issues that customers may face with precision and efficiency
- Finding solutions and optimizing the customer's technical knowledge
- Meeting and exceeding our service quality goals, compliance regulations, and productivity targets
- Creating an amazing experience that people value and we are proud of
- Being responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
- Native or proficient level of Danish (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator, and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Our benefits package includes:
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
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