Global Customer Support Specialist for Printer Industry

Há 6 dias


Lisboa, Lisboa, Portugal Sitel Tempo inteiro
Company Overview

We are a renowned printer company, a global leader in providing innovative imaging solutions and technologies that help customers worldwide.

Salary

The estimated salary for this position is around €45,000 - €55,000 per year, depending on experience.

Job Description

As a customer service specialist, your daily responsibilities will include:

  • Being part of a team specialized in troubleshooting and solving customer queries through phone and email
  • Solving emerging issues that customers may face with precision and efficiency
  • Finding solutions and optimizing the customer's technical knowledge
  • Meeting and exceeding our service quality goals, compliance regulations, and productivity targets
  • Creating an amazing experience that people value and we are proud of
  • Being responsible to follow the direction of management and provide feedback
Required Skills and Qualifications

To succeed in the role, you will need to have:

  • Native or proficient level of Danish (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator, and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Benefits

Our benefits package includes:

  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


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