Hardware Support Specialist

2 meses atrás


Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

Job Summary

We are seeking a skilled Technical Customer Support Specialist to provide first and second level support to our clients' customers and technicians with related incidents for production printers and digital front end. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Provide technical support to clients and technicians of our production devices, including digital front end, software, hardware, operating systems, and IT and network environment.
  • Use phone, email, chat, or video chat for all supported applications or products.
  • Diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
  • Use all available tools, knowledge bases, or any other resource available to resolve client-reported problems.
  • Escalate issues to the next level of support as necessary.
  • Support the configuration of new devices, modify existing configuration to support customer needs, and provide the best solution possible.
  • Document and maintain appropriate records of all client interactions, steps, resolution of the problem, etc.

Requirements

  • Degree in Computer Science or bachelor's degree in information technology, undergoing mechanical engineering or electronics.
  • 2 years of experience providing IT, mechanical, and/or electronics support in an enterprise environment (field and/or remote support).
  • Minimum 6 months working in supporting electro-mechanical devices.
  • Preferred language thresholds: Dutch (C2: Native-Level Fluency) and English (B2: Independent User Level).

What We Offer

  • Permanent contract
  • Competitive salary
  • Private health and life insurance from day one in the company
  • Working hours: Monday to Friday, day shifts
  • Hybrid, 2 days in the office and 3 days at home
  • Meal allowance on card/voucher
  • Career progression opportunities


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