Hardware Specialist

Há 1 mês


Lisboa, Lisboa, Portugal HCLTech Tempo inteiro
Job Description

We are seeking a skilled Technical Customer Support Specialist to provide first and second level support to our clients' customers and technicians with related incidents for Production printers and Digital Front End.

Key Responsibilities:

  1. Provide technical support to clients and technicians of our production devices, including additional Digital Front End, software, hardware, operating systems (Windows, MacOS, Linux), IT and network environment, using phone, email, chat or video chat for all supported applications or products.
  2. Use all available tools, knowledge bases or any other resource available to resolve client-reported problems.
  3. Diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
  4. Escalate issues to the next level of support as necessary.
  5. Support the configuration of new devices, modify existing configuration to support customer's needs, providing the best solution possible, using the available tools in the customer's environment.

Requirements:

  • Degree in Computer Science or bachelor's degree in information technology, undergoing mechanical engineering or Electronics.
  • 2 years of experience providing IT, mechanicals and /or electronics support in an Enterprise environment (Field and/or remote support) (Printing devices is a plus).
  • Minimum 6 months working in supporting electro-mechanical devices.
  • Preferably Certified in (LSS Green Belt, ITIL Foundation, CompTIA, Cisco CCNA, Microsoft Servers and active directory, Linux or Mac OS devices).
  • Intermediate level working knowledge of the Microsoft Office Suite.

Language Thresholds:

  • Dutch (C2: Native-Level Fluency)
  • English (B2: Independent User Level)

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