Senior Customer Support Professional for Multilingual Operations
1 semana atrás
We are seeking a highly skilled Senior Customer Support Professional to join our client's team in Portugal. As a key member of the support team, you will be responsible for delivering exceptional customer experiences via phone and email across a range of issues.
Your primary objectives will include:
- Providing accurate and complete information using the right procedures to ensure timely resolution and response
- Building meaningful relationships with customers by answering their questions in a courteous, friendly, and professional manner
- Meeting and exceeding customer service quality goals, compliance regulations, and productivity targets
In return for your expertise, you can expect a comprehensive benefits package including health coverage and private healthcare. You will also receive an attractive salary package and relocation support for candidates outside Lisbon.
To succeed in this role, you will need:
- A B2 level of Russian and Polish language proficiency, along with English
- The ability to resolve customer concerns and create seamless customer experiences
- Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices
- EU citizenship or residence card
This is an incredible opportunity to grow your career as a Senior Customer Support Professional in a dynamic and supportive environment. Apply now to take advantage of this exciting chance.
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