Senior Technical Support Expert
1 dia atrás
Empowering Customer Success with Microsoft
Microsoft is a leader in empowering every person and organization on the planet to achieve more. As a Senior Technical Support Engineer, you will be part of the Customer Experience & Success (CE&S) organization that delivers seamless support experiences to customers worldwide.
As a key member of the Customer Service & Support (CSS) team, you will work closely with customers to resolve complex technical issues and provide expert advice to ensure their success. You will also contribute to building communities within peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
In this role, you will have the opportunity to hone your problem-solving, collaboration, and research skills, and deepen your technical proficiency. You will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Key Responsibilities:
- Investigate and resolve complex customer technical issues and act as an advisor to the customer.
- Collaborate within and across teams and leverage troubleshooting tools and practices.
- Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
- Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Required Qualifications:
- Hands-on multi-year experience in technical support, technical consulting experience, or information technology services.
- Strong knowledge and understanding of TCP/IP protocols and OSI model.
- Experience with infrastructure, network administration.
- Expertise in troubleshooting large network environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer.
- Fundamental awareness of private, hybrid, public cloud, OS: Windows and/or Linux, virtualization of SDN technologies.
- Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 3, Layer 2.
- Hands-on experience with proxy and firewall.
- Language qualifications: English language - confident in reading, writing, and speaking. Additional German language knowledge would be an advantage.
- Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role.
Benefits:
- Competitive salary: $120,000 - $150,000 per annum.
- Flexible work arrangements up to 50% remote work.
- Opportunities for career growth and professional development.
- Inclusive and diverse work environment.
- Access to cutting-edge technology and resources.
About Mygwork:
Mygwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We value diversity and believe that everyone deserves equal opportunities to thrive.
Contact Information:
-
Senior Technical Expert
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob Summary:We are seeking a highly skilled Senior Technical Expert to join our Product Delivery team in Portugal. As a key member of our L3 Support team, you will provide expertise to our Sage X3 Customer services teams worldwide to help analyze and resolve level 3 issues.About the Role:This is a challenging and rewarding role that requires a deep...
-
Senior Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiroJob TitleSenior Technical Support Specialist - Czech Language ExpertAbout UsAt Smart-Recruitments, we strive to provide exceptional customer service and technical support to our clients. As a Senior Technical Support Specialist, you will play a crucial role in ensuring that our customers receive top-notch assistance.Salary and BenefitsThe estimated salary...
-
Technical Support Expert
Há 1 mês
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroAtlean World is seeking a highly skilled Technical Support Expert to join our international team in Lisbon, Portugal. As a Technical Support Expert, you will play a crucial role in resolving technical customer issues on our platform and providing excellent support to our customers.Responsibilities:Support clients with technical issues and provide...
-
Automotive Technical Support Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the RoleWe are seeking an experienced Automotive Technical Support Expert to join our team in Lisbon, Portugal. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to dealerships and service centers.
-
Senior Technical Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Sage City Tempo inteiroAbout the RoleWe are seeking a highly skilled Senior Technical Expert to join our Sage X3 Support team. As a key member of our organization, you will be responsible for providing technical expertise and support to our customers worldwide.Job DescriptionThe successful candidate will have a strong background in software development and security, with...
-
Global Technical Support Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Ttec Tempo inteiroUnlock Your Potential as a Global Technical Support ExpertWe are seeking a highly skilled and customer-focused Global Technical Support Expert to join our team. As a key member of our global support team, you will be responsible for providing exceptional technical support to customers, ensuring their issues are resolved in a timely and professional...
-
Customer Support Specialist
Há 7 dias
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroCompany Overview">Microsoft is a global leader in technology, empowering individuals and organizations to achieve their full potential. With over 17,000 employees worldwide, our mission is to empower every person and every organization on the planet to achieve more.">Salary & Benefits">The estimated salary for this position is $95,000-$110,000 per year,...
-
Technical Support Expert in Lisbon
Há 1 mês
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob Title: Technical Support Expert in LisbonAbout the Role: We are seeking a highly skilled Technical Support Expert to join our team in Lisbon. As a Technical Support Expert, you will be responsible for providing exceptional customer service to the German market, creating value and solving technical issues.Key Responsibilities:Manage incoming queries in a...
-
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German Language Customer Support ExpertWe are seeking a highly motivated and detail-oriented German Language Customer Support Expert to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers in German, ensuring their issues are resolved...
-
Italian Language Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Expert Gmbh Tempo inteiroCompany Overview: Expert Gmbh partners with a leading BPO/outsourcing company to hire Italian Customer Service Experts in Lisbon. The Role:We are seeking an experienced Italian-speaking Customer Service Expert to join our team. As a key member, you will be responsible for providing exceptional customer service via phone and email while ensuring accurate...
-
Technical Support Expert for Information Systems
3 semanas atrás
Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiroOverviewKonecta Portugal is seeking a Technical Support Expert for Information Systems to join our team. In this role, you will provide technical assistance and support to customers, collaborate with other support team members, and document issues and solutions in our database.Job DescriptionWe are looking for an expert who can troubleshoot technical issues,...
-
German Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiroJob DescriptionThis is a full-time on-site role for an IT Expert. The IT Expert would provide technical assistance and support to the customers of our client, guide clients through solutions, and also document issues and solutions provided in the company's database.The IT Expert would also collaborate with other support team members to provide exceptional...
-
ServiceNow Senior Technical Expert
Há 1 mês
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the Role:We're looking for a skilled ServiceNow Senior Technical Consultant to join our team in Portugal. As a Senior Technical Consultant, you will be responsible for designing and implementing new solutions on the ServiceNow platform.Key Responsibilities:Develop, analyze, and maintain software applications in support of business...
-
Senior Technical Support Professional
3 semanas atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroTechnical Support EngineerLisbon, PortugalSalary: €1300 gross/month with free accommodation (private room in a shared apartment) or €1417 gross/month without accommodation.Job OverviewWe're seeking an expert technical support professional to join our team as a Technical Support Engineer in Lisbon. You will be the first point of contact for Enterprise...
-
Senior German Language Technical Expert in Lisbon
3 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob SummaryWe are seeking a highly skilled Senior German Language Technical Expert to join our team in Lisbon. As a technical consultant, you will be responsible for providing expert-level support to customers and internal stakeholders.About the RoleThis is an exciting opportunity to work with a global brand and contribute to their mission of delivering...
-
Lisboa, Lisboa, Portugal Filipa Santos Atlean World Tempo inteiroFull-time Remote Job OpportunityAbout Us:Filipa Santos Atlean World is an International Recruitment company that specializes in multilingual markets, making the candidate's recruitment journey smoother and more enjoyable.Job Overview:We are offering a great work experience in Lisbon, Portugal for a role as a Multilingual Technical Support Expert.What We...
-
Senior Technical Solutions Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Philips Iberica Sau Tempo inteiroAbout the Role">As a Senior Technical Solutions Expert at Philips Iberica Sau, you will be working closely with our Healthcare Information Systems (HCIS) Implementation team to provide technical support and solutions to customers in Iberia. Your primary responsibility will be to ensure seamless implementation and post-installation support for HCIS...
-
Technical Support Solutions Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroEmpowering customers worldwide, Microsoft's Customer Experience & Success (CE&S) organization is at the forefront of designing and implementing end-to-end customer experiences. As a Technical Support Engineer in CE&S, you'll play a crucial role in helping us build a future where customers not only rely on our industry-leading products but also benefit from a...
-
Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiroJob SummaryWe are seeking a Highly Skilled Technical Support Expert to join our team at Konecta Portugal.About UsKonecta Portugal is a leading provider of customer experience solutions, and we're looking for talented professionals like you to help us deliver exceptional service to our clients.Job DescriptionAs a Highly Skilled Technical Support Expert, you...
-
Award-Winning Technical Support Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Ttec Tempo inteiroTransform your career with TTEC's industry-leading customer experience. As an Award-Winning Technical Support Expert, you'll play a pivotal role in delivering exceptional service and support to customers across the globe.What You'll Do:Collaborate with cross-functional teams to resolve complex technical issues related to renewable energy systems.Provide...