Senior Technical Support Expert

1 dia atrás


Lisboa, Lisboa, Portugal Mygwork Tempo inteiro

Empowering Customer Success with Microsoft

Microsoft is a leader in empowering every person and organization on the planet to achieve more. As a Senior Technical Support Engineer, you will be part of the Customer Experience & Success (CE&S) organization that delivers seamless support experiences to customers worldwide.

As a key member of the Customer Service & Support (CSS) team, you will work closely with customers to resolve complex technical issues and provide expert advice to ensure their success. You will also contribute to building communities within peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.

In this role, you will have the opportunity to hone your problem-solving, collaboration, and research skills, and deepen your technical proficiency. You will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Key Responsibilities:

  • Investigate and resolve complex customer technical issues and act as an advisor to the customer.
  • Collaborate within and across teams and leverage troubleshooting tools and practices.
  • Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Required Qualifications:

  • Hands-on multi-year experience in technical support, technical consulting experience, or information technology services.
  • Strong knowledge and understanding of TCP/IP protocols and OSI model.
  • Experience with infrastructure, network administration.
  • Expertise in troubleshooting large network environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer.
  • Fundamental awareness of private, hybrid, public cloud, OS: Windows and/or Linux, virtualization of SDN technologies.
  • Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 3, Layer 2.
  • Hands-on experience with proxy and firewall.
  • Language qualifications: English language - confident in reading, writing, and speaking. Additional German language knowledge would be an advantage.
  • Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role.

Benefits:

  • Competitive salary: $120,000 - $150,000 per annum.
  • Flexible work arrangements up to 50% remote work.
  • Opportunities for career growth and professional development.
  • Inclusive and diverse work environment.
  • Access to cutting-edge technology and resources.

About Mygwork:

Mygwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. We value diversity and believe that everyone deserves equal opportunities to thrive.

Contact Information:


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