Technical Support Expert for Enterprise Clients
2 semanas atrás
We are seeking a Technical Customer Support Representative to join our team in Lisbon, Portugal.
Job DescriptionThis is a full-time position that requires providing exceptional customer support to enterprise clients. The successful candidate will be responsible for assisting clients via various channels, responding to queries in a timely and efficient manner, and escalating issues to management when necessary.
Key Responsibilities:- Assist enterprise customers, partners, and engineers using various communication channels
- Respond to customer inquiries in a timely and efficient manner
- Identify potential levels of support by gathering relevant information
- Conduct thorough research to investigate problems, collaborating with other teams as needed
- Evaluate the severity of issues and escalate them to management when necessary
- Collaborate with management and engineering teams to address service issues, develop bug fixes, and create test cases
- Ensure that each support request adheres to client SLAs while achieving high customer satisfaction
- Document technical work and research in a comprehensive manner
- Native or fluent Czech language skills, both verbal and written
- Fluent English language skills (at least B2 level)
- Strong knowledge of Office 365 in an Enterprise environment, particularly Exchange Online
- Foundations knowledge of Networking, Protocols, Authentication, PowerShell, and DNS
- Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect)
- Resourceful personality with adaptability and calmness in all situations
- Ability to work independently while being a team player
- Working schedule: Monday to Friday, rotational shifts from 08 AM to 05 PM (40 hours a week)
- Excellent remuneration package based on experience, skills, and performance
- Private health insurance after contract signature
- Relocation support with possibility of using subsidized company accommodation
- Discretionary bonus based on KPIs
- A dynamic multilingual, multicultural, and creative team with a positive atmosphere
- Guidance and tools to reach full potential
Estimated salary: €35,000 - €50,000 per year, depending on experience.
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