Customer Support

2 semanas atrás


Lisboa, Lisboa, Portugal Rise Up Tempo inteiro
Company Description

About Us
Empower your organization with blended learning.

Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training.

As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology.


We are growing rapidly, with our community of 1 million learners in 60 countries Over the years, Rise Up has expanded its presence in France, then in Europe: UK, Portugal, Luxembourg, Belgium, The Netherlands, Germany.


We currently employ more than 120 people between Paris, London, Belgium, Stuttgart and Lisbon, and our team doubles every year.


Job Description:

You'll be in charge of ensuring Rise Up's support. You'll report to Camille, our Head of technical services.

Your role will be to:

  • Route tickets to the right service by using knowledge of the platform and Rise Up organization
  • Have a really good knowledge of the platform and how it works
  • Contribute to Rise Up SLA fulfillment and global clients satisfaction
  • Alert in case of a critical incident to the manager.
  • Describe request in a clear and precise way so that developers can understand and work efficiently
  • Guarantee the right level of information in our ticketing system in order to generate accurate followup indicators
  • Communicate internally with the CSM in order to give them enough informations to insure an excellent client relationship
  • Maintain helpdesk documentation and knowledge base for the client.

Qualifications:

Hard skills

  • Proven successful experience of helpdesk support in a Saas B2B environment
  • Ability to communicate with clients in French and English

Soft skills

  • Excellent interpersonal, written and oral communication skills (remote.)


Understanding of organization
  • Proactivity & Anticipation
  • Ability to apprehend customer, projectspecific environments with different business rules, requirements and environments
  • Adaptability of new contexts and organization
  • Tenacity, willfulness to solve issues and close tickets in a timely manner.
  • Team spirit
Additional Information

Perks and Benefits

  • A booming scaleup : we will double our size this year, again
  • You will work in a company that will have a huge impact in the future. Reskilling and Upskilling is now a strategic response for our customers to changing skill demands
  • Rise Up culture is inclusive, collaborative and focused on an international working environment.
  • Our main culture events & celebrations : Annual seminar
  • Town hall
  • Secret Santa
  • Hybrid working
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