Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon.


Position:
Customer Support Specialist

Location:
Lisbon, Portugal

Employment type:
Full-time

DUTIES AND RESPONSIBILITIES:

  • Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
  • Use cheat sheets, guides and protocols provided during the training
  • Ensure customer satisfaction and provide professional customer support
  • Identify when the issue should be reassigned to another department
  • Collaborate with other agents or teams in case of more complex cases
  • Document each action taken in a CRM system in detail

REQUIREMENTS:

  • Native/near native of Dutch/Flemish language, both oral and written. Fluent in English (at least B2 level)
  • At least one year of proven customer communication experience (Email & Phone)
  • Ability to cover 3 day shifts rotation including weekends
  • Accurate, efficient, and respectful communication manner
  • Problemsolving and critical thinking skills
  • A resourceful and stressresilient personality that can adapt and remain calm in all situations
  • Social Media Savviness
**BENEFITS: - Lunch vouchers

  • Transportation vouchers
  • Life insurance, health insurance
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation support


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