North Network Performance Coach
2 semanas atrás
In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology and people.
Europcar Mobility Group offers to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than vehicles, equipped with the latest engines including more and more electric vehicles.
Its brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, Buchbinder, one of the most important players in car and light commercial vehicle rental in Germany, and Ubeeqo – one of the European leaders of car-sharing (BtoB, BtoC).
Customers' satisfaction is at the heart of the Group's ambition and that of its more than 8,000 employees, everywhere Europcar Mobility Group delivers its mobility solutions, thanks to a strong network in 140 countries (including 16 wholly owned subsidiaries completed by franchisees and alliance partners).
To act as a catalyst across the entire station network having strong and clear mindset for the result;
To leverage the potential of the teams to maximize both sales and service performance in the stations.
To increase the revenue in all counter sales through:
- Reservations done at the counter / Ancillary sales / Walk-in Rentals
To ensure continuous monitoring of Results by Station, by RSA, by product and by business segment.
To provide constant coaching / training to the Station Managers - One to One process - in order to:
- Develop coaching skills in the Station Managers;
- Develop sales management knowledge and the identification of business opportunities;
- Know how to analyze the actions of the RSA's;
- Know how to set weekly forecasts;
- Know how to plan daily activities;
- Know how to constantly review blueprint actions;
- Other actions relevant to the operational activity and to increase the ARPD;
- Coaching giving feedback and setting goals and objectives for the Station teams during the station visits;
- After each Station visit, make a report by email (standard email) and send it to the Group, to the Country Revenue Manager and to the Operations Director;
- Carry out the monitoring of the sales coaching carried out by the Station Managers;
- Carry out the biweekly and monthly analysis of each Rental Agent;
- Provide sales animation through various activities (example: Internal competition, etc.);
- Revenue & Performance Coaches will provide local training with the objective to increase and develop the counter sales;
- Motivation and security in the sales process in order to respond positively to customer objections;
- To do constant coaching and station monitoring;
- Coordinate and send all training documentation to the Training manager via email/Drive.
- Position located in Porto. Candidate should be able to travel inside the country 50% of working time;
- High School level;
- At least 2 years + experience (preferably in a similar position or at the same industry);
- Solid knowledge of car rental business preferred;
- Leadership ability (preferably with experience);
- Flexibility and adaptation to business needs.
Availability to travel inside the country 50% of working time.
Perform the tasks with a high level of quality, with attention to detail and precision.
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