Sales Coach/trainer

1 semana atrás


Porto, Porto, Portugal Webhelp Tempo inteiro

Training & Quality

Location

  • Porto, Portugal***Job Title:Sales Coach/Trainer

Job Description:


Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance.


  • Day to day delivery of daily transactional monitoring (remote, sidebyside, cross channel) to develop our advisors, identify areas of improvement and track progression through performance levels
  • Ensuring a healthy competitive working environment minimising absenteeism & attrition
  • Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services)
  • Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills
  • Facilitate ongoing development of individual advisors to enable swift progression through performance levels, act as a trusted mentor to help outliers develop & maintain high sales performance targets
  • Work with Team Leaders and Quality Supervisor as appropriate
  • Report on areas of opportunity identified in scripts and systems
  • Document interaction with Sales and Service Representatives
  • Manage underperformance taking into consideration development plans identified through transactional monitoring by supporting TL with necessary root cause and actions
  • Track sales effectiveness of coaching through sales performance improvement
  • 20% of time / minimum 8 hour a week demonstrating sales expertise through delivering KPI results via customer interactions

Location:

PRT Porto - Avenida Sidonio Pais No 93

Language Requirements:
English (required)

Time Type:
Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  • Sales Trainer

    1 semana atrás


    Porto, Porto, Portugal Webhelp Tempo inteiro

    Training & QualityLocation Porto, Portugal***Job Title:Sales Trainer (English and Portuguese)Job Description:The Sales Trainer coordinates training activities and coaching activities that will help maximize our sales team's performance.Sales Trainer responsibilities include mentoring new salespeople, designing individual and team training courses and...

  • Sales Trainer

    2 meses atrás


    Porto, Porto, Portugal Concentrix Tempo inteiro

    Job Title:Sales Trainer (English and Portuguese)Job DescriptionThe Sales Trainer coordinates training activities and coaching activities that will help maximize our sales team's performance.Sales Trainer responsibilities include mentoring new salespeople, designing individual and team training courses and preparing educational material. To be successful in...

  • Sales Trainer

    4 semanas atrás


    Porto, Porto, Portugal Concentrix Tempo inteiro

    Job Title:Sales Trainer (English and Portuguese)Job DescriptionThe Sales Trainer coordinates training activities and coaching activities that will help maximize our sales team's performance.Sales Trainer responsibilities include mentoring new salespeople, designing individual and team training courses and preparing educational material. To be successful in...

  • Personal Trainer

    Há 1 mês


    Porto, Porto, Portugal eBody Tempo inteiro

    És um personal trainer apaixonado por ajudar as pessoas a transformarem as suas vidas? Então, temos uma oportunidade única para ti.Não penses no convencional.Se és confiante, tens mente aberta, disponibilidade para aprender e reaprender, então estás no local certo: a eBody é o (teu) Futuro.Se queres que esta vaga seja tua, envia o teu CV para @ e...

  • Personal Trainer

    1 semana atrás


    Porto, Porto, Portugal eBody Tempo inteiro

    És um personal trainer apaixonado por ajudar as pessoas a transformarem as suas vidas? Então, temos uma oportunidade única para ti.Não penses no convencional.Se és confiante, tens mente aberta, disponibilidade para aprender e reaprender, então estás no local certo: a eBody é o (teu) Futuro.Se queres que esta vaga seja tua, envia o teu CV para @ e...

  • Personal Trainer

    4 semanas atrás


    Porto, Porto, Portugal eBody Tempo inteiro

    És um personal trainer apaixonado por ajudar as pessoas a transformarem as suas vidas? Então, temos uma oportunidade única para ti.Não penses no convencional.Se és confiante, tens mente aberta, disponibilidade para aprender e reaprender, então estás no local certo: a eBody é o (teu) Futuro.Se queres que esta vaga seja tua, envia o teu CV para @ e...


  • Porto, Porto, Portugal Europcar Mobility Group Tempo inteiro

    Descrição da empresa Europcar Mobility Group is a global mobility services provider with a leading position in Europe. In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology and people. Europcar Mobility Group offers to individuals and businesses a wide range of car and van rental...


  • Porto, Porto, Portugal Europcar Maroc Tempo inteiro

    Europcar Mobility Group is a global mobility services provider with a leading position in Europe. In the coming years, the Group's ambition is to become a leader in sustainable mobility services, driven by data, technology and people.Europcar Mobility Group offers to individuals and businesses a wide range of car and van rental services, be it for a few...


  • Porto, Porto, Portugal Mystic Cruises Tempo inteiro

    Company DescriptionMystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the...


  • Porto, Porto, Portugal Mystic Cruises Tempo inteiro

    Job DescriptionThe Fleet Bar and Restaurant Trainer for Mystic Cruises is a key role responsible for maintaining the highest standards of food and beverage service across our luxury cruise fleet. This position demands an experienced professional with a solid background in fine dining and bar service within the high-end hospitality sector. The trainer will...


  • Porto, Porto, Portugal Mystic Cruises Tempo inteiro

    Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships...

  • Global Sales Manager

    2 semanas atrás


    Porto, Porto, Portugal Bridge In Tempo inteiro

    BRIDGE IN is on the Top 10 Best Portuguese Startups of 2023.If you are a top achiever and like hard challenges, this is for you.We are looking for a talented and driven Global Sales Manager to help us elevate and accelerate our Customer Acquisition strategy and execution. BRIDGE IN is at a pivotal moment, with our product being released soon and our...

  • Global Sales Manager

    1 semana atrás


    Porto, Porto, Portugal BRIDGE IN Tempo inteiro

    BRIDGE IN is on the Top 10 Best Portuguese Startups of 2023.If you are a top achiever and like hard challenges, this is for you.We are looking for a talented and driven Global Sales Manager to help us elevate and accelerate our Customer Acquisition strategy and execution.BRIDGE IN is at a pivotal moment, with our product being released soon and our...

  • Chief Operating Officer

    1 semana atrás


    Porto, Porto, Portugal MonetizeMore Tempo inteiro

    Your career journey begins here twice.MonetizeMore is seeking a results-driven COO to lead the mission-driven team, coach leaders and ensure high quality execution. This is your opportunity to implement MonetizeMore's overall company strategy into daily operations to meet the long-term business goals. This role is the "second in command" to the CEO and...


  • Porto, Porto, Portugal Clan by Multipessoal Tempo inteiro

    O Clan é a primeira solução de emprego 100% digital para candidatos e colaboradores, desenvolvida pela Multipessoal. Agora podes fazer e acompanhar online todos os passos da tua jornada de emprego, de uma forma muito mais ágil, acessível e cómoda. Junta-te a nós em Descrição: If you are looking for a new opportunity in the HR area, this offer is for...


  • Porto, Porto, Portugal Clan by Multipessoal Tempo inteiro

    O Clan é a primeira solução de emprego 100% digital para candidatos e colaboradores, desenvolvida pela Multipessoal. Agora podes fazer e acompanhar online todos os passos da tua jornada de emprego, de uma forma muito mais ágil, acessível e cómoda. Junta-te a nós em Descrição: If you are looking for a new opportunity in the HR area, this offer is for...


  • Porto, Porto, Portugal CAETANOBUS Tempo inteiro

    A CaetanoBus é um fabricante de autocarros elétricos e a hidrogénio com exposição internacional relevante, sendo um dos principais players europeu no segmento dos autocarros elétricos a hidrogénio. Nascemos com a Salvador Caetano e o nosso propósito é tornar as cidades melhores sítios para se viver. A nossa motivação é liderar o mercado da...

  • Channel Campaign Manager

    1 semana atrás


    Porto, Porto, Portugal Sage Group PLC Tempo inteiro

    People make Sage great, from our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of itAbout the role:Design, plan and execute all the demand generation for our Channel Partner...

  • Customer Success Manager

    1 semana atrás


    Porto, Porto, Portugal Cercle Tempo inteiro

    Opportunity: Customer Success ManagerAbout our client: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth.Responsibilities: Cultivate and maintain strong...

  • Photography Specialist

    2 semanas atrás


    Porto, Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...