Sales Coach/trainer
1 semana atrás
Training & Quality
Location
- Porto, Portugal***Job Title:Sales Coach/Trainer
Job Description:
Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance.
- Day to day delivery of daily transactional monitoring (remote, sidebyside, cross channel) to develop our advisors, identify areas of improvement and track progression through performance levels
- Ensuring a healthy competitive working environment minimising absenteeism & attrition
- Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services)
- Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills
- Facilitate ongoing development of individual advisors to enable swift progression through performance levels, act as a trusted mentor to help outliers develop & maintain high sales performance targets
- Work with Team Leaders and Quality Supervisor as appropriate
- Report on areas of opportunity identified in scripts and systems
- Document interaction with Sales and Service Representatives
- Manage underperformance taking into consideration development plans identified through transactional monitoring by supporting TL with necessary root cause and actions
- Track sales effectiveness of coaching through sales performance improvement
- 20% of time / minimum 8 hour a week demonstrating sales expertise through delivering KPI results via customer interactions
Location:
PRT Porto - Avenida Sidonio Pais No 93
Language Requirements:
English (required)
Time Type:
Full time
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