Service Delivery Analyst

1 semana atrás

Lisboa, Lisboa, Portugal WTW Tempo inteiro

Do you have passion in building client relationships and delivering solutions to transform the industry and tackle employee needs? Do you thrive in a collaborative, supportive teams and enjoy problem solving to reach innovative ideas? Then our team might be the perfect fit for you.

We are looking for a Service Delivery Analyst to manage project delivery and drive client satisfaction and retention by providing high quality and value service.

As a Service Delivery Analyst, you will work with some of the industry's top colleagues and for leading global organizations, while developing cutting edge technical knowledge and skills, as well as project and client management capabilities.

By joining our business, you will become part of a highly professional and client-focused team with a strong work-life balance and opportunities for remote / flexible working

The Role

  • Build strong relationships internally and collaborate effectively on crossfunctional teams;
  • Work closely with the client, suppliers, and project team members to coordinate the logistics of the day to day running of the project. This includes managing the translation, printing / online setup, distribution and return of questionnaire materials;
  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels;
  • Deliver on projects to meet or exceed client expectations;
  • Work with the Project Manager in creating the survey project plan and other project documents to agreed project methodology ensuring that they reflect realistic timescales and project resourcing requirements;
  • Monitor project status on a regular basis, keep the project plan up to date, and discuss changes or issues with the project team and suppliers as soon as they arise;
  • Oversee the production of all data reports and distribute to the correct recipients;

The Requirements

  • Work experience in a project management/client service role;
  • Knowledge of Microsoft Excel is essential;
  • Methodical and structured approach, attention to detail and accuracy;
  • Ability to effectively organize and prioritize multiple projects while working to defined deadlines is essential;
  • Team player; Ability to work independently as well as in a team;
  • Demonstrate business acumen and awareness of bigger picture in business;
  • Ability to manage project and client relationship with little oversight;
  • Communicator; displays strong oral, written and presentation skills;
**Equal opportunities employer

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