Delivery Analyst

2 semanas atrás

Lisboa, Lisboa, Portugal WTW Tempo inteiro

As a Delivery Analyst working with Systems, Data, and the Client you will serve a key role for our outsourcing business by serving as the link between consultants, external clients and our internal team of system developers.

You will contribute to the implementation of new services, and ongoing business by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing.

You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams.

The full-time position requires an individual who is comfortable with business analysis and working as part of a global team with counterparts in North America, Europe and Asia Pacific.


Performance Objectives

  • Ensure that all documentation starts from baseline and adheres to standards; communicate back to base team suggestions for changes or enhancements to standard documentation.
  • Attends client meetings relevant to the components they have responsibility for, to establish client relationship and ensure complete understanding.
  • Responsible for developing requirements documentation.
  • Responsible for system configuration based on client requirements.
  • Responsible for creating test plans, and testing system changes and enhancements to ensure completeness and accuracy. Regression testing as necessary based on the nature of the system change/enhancement.
  • Identify reporting needs and requirements.
  • Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order.
  • Work closely with developer to ensure project requirements/requests for changes are understood and within standards.
  • Provide guidance to other team members regarding best/standard practices.
  • Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date.
  • Escalate concerns with ability to meet due dates to Project Manager.
  • Train and help transition ongoing processing requirements to Client and Application Support teams.
  • Lead client requirements meetings as needed.
  • Maintain and update all requirements documents, ensuring adherence to standards.
  • Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.
  • Assist PM with development of Project Plan for assigned change orders.
  • Responsible for any vendor file updates and ongoing support.
  • Provide training for client as needed.
  • Desire to learn, accept new challenges, and have fun
  • 5+ years' experience as a Business Analyst
  • Understanding of the basic HR processes preferred
  • Basic to Intermediate SQL skills
  • Experience with relational databases including SQL, Oracle or Access preferred
  • Experience with test plan creation, testing procedures and test plan execution
  • Strong analytical, integrative and problemsolving skills
  • Solid interpersonal skills and client service orientation
  • Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions
  • Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities
  • Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement

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