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Trainee Operations Manager Ccs
2 semanas atrás
Hoje, procuramos um profissional apaixonado por pessoas, com capacidade para as inspirar, um Trainee Gestor de Recursos Humanos para a nossa equipa interna na área de Call Center Solutions & BPO para uma oportunidade de estágio IEFP na zona Norte de Portugal, nomeadamente na cidade do Porto.
Qual será a tua missão?
Este professional irá apoiar na implementação e coordenação das operações, fornecendo ferramentas de análise e de apoio à decisão da Direção de Unidade na condução do negócio.
Terás a missão diária de acompanhar a gestão de uma carteira de clientes e respetivas operações, garantindo a concretização dos seus objetivos.
O que te fará triunfar nesta posição?
Teres as bases teóricas de uma Licenciatura em Gestão de Recursos Humanos, Sociologia ou Psicologia.
Orientação para as pessoas:
Irás lidar diariamente com pessoas, desde a tua equipa, aos supervisores e coordenadores dos clientes até aos próprios colaboradores.
Por isso será importante proporcionar oportunidades de desenvolvimento e aconselhamento. Exercer um forte impacto pessoal nos outros. Promover ideias suas ou de outros.Relacionar-se e Trabalhar em Rede:A comunicação e capacidade de relacionamento será a chave de sucesso neste projeto. Estabelecer boas relações com clientes e colaboradores. Relacionar-se bem com pessoas de todos os níveis e predispor-se de forma adequada para estabelecer o relacionamento com os outros. Gerir o conflito.
Orientação para o cliente:
Colocar o cliente no centro da sua atividade, assegurando a compreensão das suas reais necessidades e a execução do serviço de acordo com elevados padrões de qualidade.
Espírito de equipa:
Estarás integrado numa equipa com um espírito de entreajuda forte, nesta equipa ninguém fica para trás e por isso mesmo terás a oportunidade de dividir tarefas, pedir ajuda e ajudar os colegas.
Para te oferecer, temos uma empresa, que apesar de multinacional, tem um ambiente próximo e acolhedor e que se dedica diariamente a garantir que os seus colaboradores têm a melhor experiência possível.
Para tal, proporcionamos benefícios ao nível da saúde física e mental, formação inicial e continua, medidas que visam a conciliação da vida pessoal e familiar, possibilidade de desenvolvimento de carreira nacional e internacional.
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