Trainee Operations Manager Ccs

2 semanas atrás


Porto, Porto, Portugal Adecco Group Tempo inteiro
Gostarias de trabalhar num projeto em que tivesses contacto com grandes empresas da área do retalhe e do marketing? Onde pudesses conhecer e analisar as ações e equipas e com base nisso propor melhorias práticas a estas empresas?


Hoje, procuramos um profissional apaixonado por pessoas, com capacidade para as inspirar, um Trainee Gestor de Recursos Humanos para a nossa equipa interna na área de Call Center Solutions & BPO para uma oportunidade de estágio IEFP na zona Norte de Portugal, nomeadamente na cidade do Porto.


Qual será a tua missão?


Este professional irá apoiar na implementação e coordenação das operações, fornecendo ferramentas de análise e de apoio à decisão da Direção de Unidade na condução do negócio.

Terás a missão diária de acompanhar a gestão de uma carteira de clientes e respetivas operações, garantindo a concretização dos seus objetivos.


O que te fará triunfar nesta posição?
Teres as bases teóricas de uma Licenciatura em Gestão de Recursos Humanos, Sociologia ou Psicologia.

Orientação para as pessoas:

Irás lidar diariamente com pessoas, desde a tua equipa, aos supervisores e coordenadores dos clientes até aos próprios colaboradores.

Por isso será importante proporcionar oportunidades de desenvolvimento e aconselhamento. Exercer um forte impacto pessoal nos outros. Promover ideias suas ou de outros.

Relacionar-se e Trabalhar em Rede:A comunicação e capacidade de relacionamento será a chave de sucesso neste projeto. Estabelecer boas relações com clientes e colaboradores. Relacionar-se bem com pessoas de todos os níveis e predispor-se de forma adequada para estabelecer o relacionamento com os outros. Gerir o conflito.

Orientação para o cliente:

Colocar o cliente no centro da sua atividade, assegurando a compreensão das suas reais necessidades e a execução do serviço de acordo com elevados padrões de qualidade.


Espírito de equipa:

Estarás integrado numa equipa com um espírito de entreajuda forte, nesta equipa ninguém fica para trás e por isso mesmo terás a oportunidade de dividir tarefas, pedir ajuda e ajudar os colegas.


Para te oferecer, temos uma empresa, que apesar de multinacional, tem um ambiente próximo e acolhedor e que se dedica diariamente a garantir que os seus colaboradores têm a melhor experiência possível.


Para tal, proporcionamos benefícios ao nível da saúde física e mental, formação inicial e continua, medidas que visam a conciliação da vida pessoal e familiar, possibilidade de desenvolvimento de carreira nacional e internacional.


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