Operations Manager

1 semana atrás


Porto, Porto, Portugal Adecco Tempo inteiro
Operations Manager | Customer Support Porto Operations Manager | Customer SupportPortoPorto, Porto District, Portugal Operations Manager | Customer SupportOperations Manager | Customer SupportPortoPorto, Porto District, Portugal Operations Manager | Customer Support Porto Call Center,

Apoio Ao Cliente Ref:
We are looking for an Operations Man ager fluent in English for a client in the Porto area.
Are you someone interested in managing- volume teams, with a commercial attitude and a willingness to negotiate?Then this is the opportunity for youResponsibilities:
  • Managing the team and ensuring the development and growth of its employees;
  • Maintaining continuous communication with the client to negotiate agreements, measuring and ensuring customer satisfaction;
  • Carrying out qualitative and quantitative analysis, with proposals for improving processes and structure in terms of human, technological and organizational resources;
  • Control planned activities by detecting deviations and implementing procedures and actions with the aim of increasing individual and team performance levels;
  • Organize the current and future operational structure, with precise forecasts and assignment of defined responsibilities;
  • Control and monitor the invoicing of services, staff costs and suppliers, ensuring compliance with the procedures established for this purpose;
  • Meet the annual budget and ensure profitability;
  • Ensuring a correct annual forecast

You need to be:
Fluent in English (at least a C1 level) and good knowledge of French/Italian/German /Spa nish ;

Minimum Studies:
Bachelor's or Master's degree in Economics or similar;Knowledge of customer management;Previous experience in Contact Center or Sales.
Leadership Skills and Team Player attitude;Customer focused with excellent communication skills;Good computer skills including Microsoft Office (EXCEL=Mandatory);Don't miss this opportunity and apply#J-18808-Ljbffr
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