Partner Support Specialist

1 semana atrás

Porto, Porto, Portugal FARFETCH Tempo inteiro
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers.


We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers.

This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our hearts.

Covering the entire order journey, we create our online content, secure payments and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care.

In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO


Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cozy environment.

From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano during your lunch break

THE ROLE


We are looking for a Partner Support Specialist reporting to the Partner Service Team Lead to support the health of the partner ecosystem, strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization.

You will be a part of a B2B team that enjoys working in delivering impeccable service to the Farfetch partner community of the best luxury boutiques and brands.


WHAT YOU'LL DO

  • Be the main contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities);
  • Support partners with speed, quality and service on every communication channel;
  • Monitor operational indicators, trend spot partners' behaviors, and seek solutions for recurring issues;
  • Work with internal departments to ensure that topnotch service is delivered to all our customers;
  • Identify best practices and help establish process standards that guarantee consistency and efficiency at scale;
  • Drive partner satisfaction by providing and reliable support and identifying improvement opportunities to meet partners' expectations;
  • Be the voice of the partner and advocate for the organization to create value for the partner ecosystem

WHO YOU ARE

  • Experienced in a service environment, preferably B2B;
  • Eager to provide impeccable service;
  • Fluent in English and German (both written and spoken);
  • Available, reliable and accountable (flexible working hours based on partners' needs including weekends or early/late hours at times);
  • Proficient user of IT systems, both partner service tools and windows packages including Microsoft excel (can maintain complex spreadsheets) and PowerPoint.
REWARDS & BENEFITS

  • Health insurance for the whole family, flexible working environment and wellbeing support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Before Applying

  • Partner Support Specialist

    1 semana atrás

    Porto, Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers.We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers. This community is at the heart of our business success. We welcome...

  • Partner Support Specialist

    1 semana atrás

    Porto, Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers.We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers. This community is at the heart of our business success. We welcome...

  • Senior G2M Partner Management Operations Specialist

    1 semana atrás

    Porto, Porto, Portugal Infineon Technologies Ag Tempo inteiro

    Are you skilled at managing partner portfolios, databases, and web content? We have an exciting opportunity that might be the perfect fit for you at our Porto office. Infineon is seeking applications for the role of a Senior G2M Partner Management Operations Specialist to enhance the effectiveness of our partner network and drive business impactThe Senior...

  • Senior G2M Partner Management Operations Specialist

    1 semana atrás

    Porto, Porto, Portugal Infineon Technologies AG Tempo inteiro

    Are you skilled at managing partner portfolios, databases, and web content? We have an exciting opportunity that might be the perfect fit for you at our Porto office. Infineon is seeking applications for the role of a Senior G2M Partner Management Operations Specialist to enhance the effectiveness of our partner network and drive business impactThe Senior...

  • Senior G2m Partner Management Operations Specialist

    1 semana atrás

    Porto, Porto, Portugal Infineon Technologies AG Tempo inteiro

    Are you skilled at managing partner portfolios, databases, and web content? We have an exciting opportunity that might be the perfect fit for you at our Porto office. Infineon is seeking applications for the role of a Senior G2M Partner Management Operations Specialist to enhance the effectiveness of our partner network and drive business impactThe Senior...

  • Customer Support Specialist

    1 semana atrás

    Porto, Porto, Portugal Employment Pro Limited Tempo inteiro

    Customer Support Specialist (m/f/d) Porto Customer Support (Italian market)Porto Customer Support Specialist (m/f/d)Porto Customer Support (Italian market)Porto Totemic Holdings Limited is a financial services company. We specialise in personal financial management and offer a wide range of products and services including insurances; mortgage and debt...

  • Customer Support Specialist

    1 semana atrás

    Porto, Porto, Portugal Employment Pro Limited Tempo inteiro

    Customer Support Specialist (m/f/d) - Porto Customer Support (Italian market) - Porto Customer Support Specialist (m/f/d) - PortoCustomer Support (Italian market) - PortoTotemic Holdings Limited is a financial services company. We specialise in personal financial management and offer a wide range of products and services including insurances; mortgage and...

  • G2m Partner Management Operations Specialist

    1 semana atrás

    Porto, Porto, Portugal Infineon Technologies Tempo inteiro

    The G2M Partner Management Operations Specialist oversees the onboarding and management of G2M partners, ensuring efficient processes, and also supports in the regular assessments of the G2M partners.In your new role you will:Oversee the onboarding of G2M Partners including the provisioning of partner agreement templates, tier assignment, and management of...

  • Gm Partner Management Operations Specialist

    1 semana atrás

    Porto, Porto, Portugal Infineon Technologies Ag Tempo inteiro

    The G2M Partner Management Operations Specialist oversees the onboarding and management of G2M partners, ensuring efficient processes, and also supports in the regular assessments of the G2M partners. In your new role you will: Oversee the onboarding of G2M Partners including the provisioning of partner agreement templates, tier assignment, and management...

  • Customer Care Specialist 1St Level Support

    1 semana atrás

    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Customer Care Specialist - 1st Level Support Fluent in German, based in Porto, Portugal- Address both internal and external customer queries regarding the organization's hardware and software products- Provide assistance, basic guidance, and solutions outlined in the guidelines; process quotes and orders- Strive for top-notch first contact resolution and...

  • Application Support Specialist

    1 semana atrás

    Porto, Porto, Portugal Planet Paymet Tempo inteiro

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations Porto Portugal time type Full time posted on Posted 30+ Days Ago job requisition id JR07191 The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's...

  • Senior G2m Partner Management Operations Specialist

    1 semana atrás

    Porto, Porto, Portugal Infineon Technologies Tempo inteiro

    The Senior G2M Partner Management Operations Specialist oversees the onboarding and management of G2M partners, ensuring efficient processes and tracking business impact. They also support in the regular assessments of the G2M Partners and drive improvement measures to enhance partner engagement.In your new role you will:Oversee the onboarding of G2M...

  • Support Specialist Level 3

    2 meses atrás

    Porto, Porto, Portugal Devoteam Tempo inteiro

    About DevoteamAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We...

  • Application Support Specialist

    1 semana atrás

    Porto, Porto, Portugal Planet Paymet Tempo inteiro

    Application Support Specialist page is loaded Application Support Specialist Apply remote type Hybrid locations Porto - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id JR07191 The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's...

  • Technical Support Specialist

    1 semana atrás

    Porto, Porto, Portugal Devexperts LLC Tempo inteiro

    Technical Support Specialist (dxFeed Support Level 1) Devexperts Career Company Description dxFeed provides financial market information and services to banks, brokers, investment firms, and other professional market participants. It is a subsidiary of Devexperts, a software development company that caters to stock exchanges, brokers, and investment firms....

  • Smm Specialist with Spanish and Portuguese Languages

    1 semana atrás

    Porto, Porto, Portugal SDZ Support Company Tempo inteiro

    SDZ (Support Technologies and Services LTD) is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders.Now we are looking for an SMM Specialist to join our support team.We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities of the...

  • Technical Support Specialist

    1 semana atrás

    Porto, Porto, Portugal Smartex Tempo inteiro

    The Technical Support Team at Smartex is committed to ensuring the seamless operation of our technology and services for our valued customers. We are a diverse and international company with a strong mission to make a positive impact on both our industry and the planet. We are seeking a highly motivated and skilled Technical Support Specialist to join our...

  • It Support Specialist

    1 semana atrás

    Porto, Porto, Portugal MoonLake Immunotherapeutics Tempo inteiro

    Job Purpose As an IT Support Specialist, you will be the right hand to our Head of IT, providing essential support in managing our IT infrastructure and ensuring the smooth operation of our Microsoft 365 ecosystem. Your role will encompass a diverse range of responsibilities, making this an exciting and dynamic opportunity for IT professionals who thrive in...

  • Human Resources Business Partner

    4 semanas atrás

    Porto, Porto, Portugal Clan by Multipessoal Tempo inteiro

    O Clan é a primeira solução de emprego 100% digital para candidatos e colaboradores, desenvolvida pela Multipessoal. Agora podes fazer e acompanhar online todos os passos da tua jornada de emprego, de uma forma muito mais ágil, acessível e cómoda. Junta-te a nós em Descrição: If you are looking for a new opportunity in the HR area, this offer is for...

  • Human Resources Business Partner

    2 meses atrás

    Porto, Porto, Portugal Clan by Multipessoal Tempo inteiro

    O Clan é a primeira solução de emprego 100% digital para candidatos e colaboradores, desenvolvida pela Multipessoal. Agora podes fazer e acompanhar online todos os passos da tua jornada de emprego, de uma forma muito mais ágil, acessível e cómoda. Junta-te a nós em Descrição: If you are looking for a new opportunity in the HR area, this offer is for...