![FARFETCH](https://contents.bebee.com/companies/pt/farfetch/avatar-1Pas9.png)
Partner Support Specialist
1 semana atrás
We're a positive platform for good, bringing together an incredible creative community made up of our people, our partners, and our customers.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our hearts.
Covering the entire order journey, we create our online content, secure payments and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care.
In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cozy environment.
THE ROLE
We are looking for a Partner Support Specialist and you'll be responsible for supporting the health of the partner ecosystem, strengthening the daily operational relationship with each partner, and ensuring that the partner's voice is shared throughout the organization.
You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the Farfetch partner community of the best luxury boutiques and brands.
WHAT YOU'LL DO
- Act as the main point of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities);
- Support partners with speed, quality and service on every communication channel;
- Monitor operational KPIs, trend spot partners' behaviors, and proactively seek solutions for recurring issues;
- Work closely with internal departments to ensure that topnotch service is delivered to all internal and external customers;
- Identify best practices and help establish process standards that guarantee consistency and efficiency at scale;
- Drive partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners' expectations;
- Be the voice of the partner and advocate for the organization to drive value for the partner ecosystem
WHO YOU ARE
- Experienced in a service environment, preferably B2B;
- Selfmotivated and eager to provide impeccable service;
- Resultsdriven with a natural drive for high performance;
- Fluent in English(written and spoken);
- Organized and detail orientated;
- Problem solver with strong negotiation skills;
- Able to work under pressure in a fastpaced company;
- Focused on building longterm relationships with customers;
- Available, reliable and accountable (flexible working hours based on partners' needs including weekends or early/late hours at times);
- Proficient user of IT systems, both partner service tools and windows packages including Microsoft Excel and PowerPoint
- Health insurance for the whole family, flexible working environment and wellbeing support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
- FARFETCH Equity plan
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
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