Marketplace Seller Support
2 semanas atrás
És apaixonado por tecnologia e queres levá-la a todos os consumidores que partilham a mesma paixão do que tu?
Então,
esta oferta é para ti
Qual será a tua missão?
- Inserido numa cultura de inovação, diversidade, partilha, transparência e trabalho em equipa, serás responsável por gerir o contacto com os sellers do marketplace com o objetivo de melhoria contínua do serviço;
- Terás de dar resposta aos tickets e cumprir os procedimentos operacionais de apoio ao seller marketplace;
- Controlar os indicadores marketplace (operacionais e de satisfação cliente);
- Analisar os indicadores de satisfação dos sellers.
O que te fará triunfar nesta posição?
- Experiência com análise de dados, kpi's e satisfação dos vendedores, com o intuito de facilitar a tua aprendizagem e adaptação ao projeto;
- Boa capacidade de comunicação e gestão de diferentes stakeholders, visto que terás de contactar diariamente com diferentes sellers;
- Capacidade de adaptação e de resistência à pressão porque irás trabalhar por objetivos e dar resposta rapidamente às solicitações através do sistema de ticketing;
- Disponibilidade para realizar um contrato de substituição de licença de maternidade.
O que te oferecemos?
- Modelo de trabalho híbrido;
- Shuttle até à sede com vários locais de recolha na Grande Lisboa;
- Usufruto de práticas de Work Life Balance, Diversidade e Inclusão.
- Pacote salarial atrativo e usufruto dos benefícios da empresa.
Tipo de oferta:
Full-time, Temporário
Duração do contrato: 6 meses
Salário: 1.000,00€ ,00€ por mês
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