Assistant Customer Success
1 semana atrás
Daily & Co is at the forefront of e-commerce innovation, specializing in the integration and distribution of products across European marketplaces. Our mission is to provide a seamless omnichannel experience for our partners and their customers, leveraging cutting-edge technology and comprehensive e-commerce strategies. We're committed to optimizing marketplace presence and expanding reach through strategic partnerships and advanced marketing techniques.
**Position Overview**:
**Key Responsibilities**:
- Assist the Customer Success team in managing client relationships, ensuring their satisfaction and addressing their needs.
- Support the onboarding process for new clients, helping them navigate our platform and utilize our tools effectively.
- Collaborate with the Customer Success team to develop and implement strategies that enhance client engagement and retention.
- Gather and analyze client feedback to inform improvements in our services and customer support processes.
- Prepare reports and presentations on client metrics and feedback for internal review.
**Qualifications**:
- Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
- Strong interest in customer service, e-commerce, and digital marketing.
- Excellent communication skills, both written and verbal.
- Detail-oriented with strong organizational and analytical skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team in a fast-paced environment.
**What We Offer**:
- Hands-on experience in the e-commerce industry with a focus on customer success.
- Mentorship and training from experienced professionals in the field.
- A dynamic, innovative environment that encourages learning and growth.
- Opportunities for future career advancement within the company.
- A collaborative and supportive team that values innovation, creativity, and results.
**How to Apply**:
Type d'emploi : Temps plein, Stage
Durée du contrat : 6 mois
Langue:
- français (Requis)
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