![Tn Portugal](https://eurojobs.com/files/pictures/Portugal_eurojobs_VIP_1.png)
It Support L1 Analyst
1 semana atrás
Job Description:
WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.
IT Support L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting.
IT Support L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at the first point of contact and escalating everything else to the remaining tiers in the operating model.
Daily Activities:
Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).Record and process tickets following agreed process and procedures Using problem-solving and people skills to ensure swift resolutions to technical issues.
Triage, diagnose and perform basic troubleshooting on computer error messages and failures and resolve or make recommendations for resolution of Incidents and Request.
Utilize all technical tools/resources like remote management software to provide resolution in one call whenever possible.Address user concerns regarding hardware, software, and networkingAccount administration:
new user requests, leaver requests, password requests etc.,Timely ticket routing to next team when first attempt to resolution failed and follows defined exceptions.
Coordinates with L2/other support team when applicable.Handles Special Projects as applicable and process Software Installation RequestEscalate issues to next level support if needed
-
It Support L1 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Wtw Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L1 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
IT Support L2 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal WTW Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L2 Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Support L Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
Senior It Support Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreiraEncontramos 87 vagas para Vagas de emprego senior-it-support-analyst . Receba alerta de vagas em seu email. Registre-se agora Função: IT Support AnalystEmpresa: Noesis PortugalTipo: Full-timeContrato: Contrato sem termoLocalidade: PortoFunção: IT SupportEmpresa: KCS ITTipo: Full-timeContrato:...
-
Senior IT Support Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal Sysmatch IT Consulting Tempo inteiroSenior IT Support Analyst Descrição da função Sysmatch is an IT Consultancy and Outsourcing Company with a wide range of technological skills, resulting from the accumulation of know-how and the experience of our consultants, allowing the implementation of solutions adapted to the needs of our clients, privileging their robustness and scalability.More...
-
Senior IT Support Analyst
Há 1 mês
Lisboa, Lisboa, Portugal Sysmatch IT Consulting Tempo inteiroSenior IT Support Analyst Descrição da função Sysmatch is an IT Consultancy and Outsourcing Company with a wide range of technological skills, resulting from the accumulation of know-how and the experience of our consultants, allowing the implementation of solutions adapted to the needs of our clients, privileging their robustness and scalability.More...
-
Support L1
1 semana atrás
Lisboa, Lisboa, Portugal Irium Portugal Tempo inteiroNa IRIUM queremos que persigas sempre os teus sonhosAqui, prepara-te para conquistares as tuas metas, enquanto disfrutas do caminho. Atualmente encontramo-nos à procura de Support L1: O que esperamos de ti? Requisitos : +5 anos de experiência em suporte.Administração, análise e gestão de tickets.Localização : Remoto O que oferecemos? ? Uma empresa...
-
IT Business Analyst
1 semana atrás
Lisboa, Lisboa, Portugal IT RECRUITER Tempo inteiroIT BUSINESS ANALYST - FUNCTIONAL JUNIOR & SENIORPortuguese company hires for remote/hybrid workCANDIDATES MUST LIVE IN LISBON/PORTUGALFLUENT ENGLISH (C1/C2)DescriptionBusiness Analyst / IT & BUSINESS ANALYST / Functional Analyst Developing technical solutions to support the business requirements. This may involve the writing of technical specifications, user...
-
SOC Analyst L1 or L2
Há 2 dias
Lisboa, Lisboa, Portugal Dellent Tempo inteiroDellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.In this project you'll contact with the European stock market area. Despite its development center being located in Porto and...
-
Support L1
1 semana atrás
Lisboa, Lisboa, Portugal Irium Portugal Tempo inteiroNa IRIUM queremos que persigas sempre os teus sonhos Aqui, prepara-te para conquistares as tuas metas, enquanto disfrutas do caminho.Atualmente encontramo-nos à procura de Support L1:O que esperamos de ti?Requisitos: +5 anos de experiência em suporte. Administração, análise e gestão de tickets.Localização: RemotoO que oferecemos? Uma empresa...
-
IT Demand Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Fox IT Tempo inteiroFox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers.We are looking for a IT Demand Analyst to join our team in Lisbon:Responsibilities/ tasks: Collect,...
-
EUC L1 Support Engineer
1 semana atrás
Lisboa, Lisboa, Portugal DeRisk Technologies Tempo inteiroDeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...
-
L1 Cybersecurity Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Kelly Services-Portugal Tempo inteiroPublicado 27Nov2023SalárioLocalização LisboaCategoria PermanenteSector ITReferência BBBH638775DescriçãoJob Type: PermanentWorkplace: Full-remoteSalary: NegotiableAre you a technical expert on the hunt for a new challenge?Kelly Technology is currently recruiting a Cybersecurity Analyst - L1 (f/m/d) to directly integrate our client.Responsibilities:...
-
IT Functional Analyst
2 meses atrás
Lisboa, Lisboa, Portugal Red IT Tempo inteiroAre you driven by Technology? ??If so, Red IT is where you should embrace your next challengeWe took our first steps in Innovation and Technology back in 2016, and the desire to do more and better is always with us.Join the Wolfpack as an IT Functional Analyst (Hybrid - Lisboa)What skills do you need to have?Bachelor's degree in Computer Science, Information...
-
IT Functional Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal Red IT Tempo inteiroAre you driven by Technology? ??If so, Red IT is where you should embrace your next challengeWe took our first steps in Innovation and Technology back in 2016, and the desire to do more and better is always with us.Join the Wolfpack as an IT Functional Analyst (Hybrid - Lisboa)What skills do you need to have?Bachelor's degree in Computer Science, Information...
-
Application Production Support
1 semana atrás
Lisboa, Lisboa, Portugal BABEL Tempo inteiroA Babel é uma empresa multinacional que fornece serviços tecnológicos orientados para apoiar grandes empresas dos setores da Administração Pública, Banca, Seguros, Indústria e Telecomunicações no seu processo de Transformação Digital.Temos escritórios em Portugal, Espanha, México, Marrocos, Estados Unidos, Chile, Colômbia, Costa Rica, Equador,...