Customer Care Advisor

1 semana atrás


Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

Position:
Turkish Customer Care Advisor

Location:
Lisbon, Portugal

Employment type:
Full-time

Remuneration:
Base salary

DUTIES AND RESPONSIBILITIES:

  • Provide optimal advice regarding different queries of the business clients
  • Respond to customers queries in timely and efficient manner
  • Create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy
  • Understand the business goals of your clients in order to match the required online advertisement solutions
  • Provide strategic campaign support to educate your clients
  • Achieve strong customer satisfaction with a focus on quality and results
  • Maintain and update all jobrelated administrative forms

REQUIREMENTS:

  • Native level Turkish, both oral and written. Fluent in English
  • At least 6 months Customer Service experience will be considered as an advantage
  • Eligible to work in EU or Portuguese residency status
  • Computer literate with sound knowledge of Microsoft Office package
  • Excellent communication skills with solid negotiating skills
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Comfortable communicating over the phone
  • Ability to work independently, while being team player at the same time
  • Customer oriented role experience will be considered as an advantage
  • Academic degree will be considered as an advantage

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Private health insurance
  • Relocation support
  • Guidance and tools to reach your full potential

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