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Network & System Management - Endpoint Solutions Virtual Environments Engineer
3 meses atrás
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Network & System Management - Endpoint Solutions Virtual Environments Engineer Lisbon, 11, PT
Permanent
Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories.
Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.
Endpoint Solutions – Endpoint Virtual Environments (EVE) EngineerMAIN PURPOSE In your role as Endpoint Virtual Environments Engineer, you represent the Group Technology department as a member of the Network & Systems Management – Endpoint Solutions team.
You will play a central role in the EVE engineering activities of the department.This will include but are not limited to:
project participation and implementation, change execution, general enhancements and platform implementation requests incident handling support and troubleshooting, together with the associated monitoring of these platforms.
You will work as the first line of response for all L3 Operational issues worldwide within the EVE scope, either those that are identified by the central teams or the Local worldwide IT Support teams.
Generally, as part of your overall accountability you are responsible for the health , operational stability and innovation of the provided services and technologies within our scope.
In this context you will work within the EPS-EVE team and transversely across the wider remit of Group Technology.
You report to the EVE Team Lead.SKILL & COMPETENCIES Min. 5 years of experience as an IT System Engineer
Responsibilities Leverage experience with Citrix to setup and maintain virtual desktops and virtual apps in AWS Deploy and lifecycle of gold images with an as code approach through DevOps scripting tools Troubleshooting, problem tracking, root-cause analysis, may engage with vendor support Detect trends in technical issues, develops recommendations for long-term improvements Communicates status of issue and resolution to internal customers Drives innovation within the platform scope, ensuring solutions are not tied to a specific vendor and align with strategic objectives Skills Technical Scope
Citrix, Virtual Desktops and Apps, Citrix Cloud mandatory. Experience in global environment or large environments an advantage.
Other virtual environments competitors, an advantage Experience with VDI environments and MCS deployments Scripting languages:
PowerShell and Citrix PowerShell scripting mandatory json, yml, vbs Python an advantage FSLogix, WEM Experience or willingness to learn Infrastructure as Code through DevOps scripting (GitLab CI/CD, Terraform, Packer, Ansible)
Experience in maintaining gold images for Citrix Workers and Virtual Desktops Technical knowledge and experience with AWS, Alibaba an advantage Agile work experience with Jira, an advantage Documenting on Confluence Professional certifications (nice to have):
Citrix (CCA/CCP/CCE-V) Alibaba Cloud Certified Associate, an advantage Microsoft certifications, an advantage Security certifications, an advantage ITILv4 SCRUM Others Demonstrates exceptional planning, organizational, and time management skills, with the ability to prioritize tasks effectively Possesses strategic thinking aptitude Proven track record in problem-solving and customer service excellence Exhibits excellent analytical and communication skills, both written and verbal Highly self-motivated and proactive, with the ability to lead projects independently while working positively and professionally in a team environment Holds a strong sense of responsibility and ownership over the platform Operates autonomously while contributing effectively to team dynamics #J-18808-Ljbffr
