Network & System Management - Endpoint Solutions Endpoint Engineer
2 meses atrás
Network & System Management - Endpoint Solutions Endpoint EngineerLisbon, 11, PT
Permanent
Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.
Role Description As an Endpoint Engineer within the Network & System Management – Endpoint Solutions teams at the Group Technology department, you'll play a crucial role in optimizing departmental operational efficiency through automation. Your responsibilities include:
Participating in and implementing endpoint projects and service enhancements.Developing solutions for product enhancement requests.Executing problem resolution and change management.Driving innovation and planning activities using an agile mindset and tools.Handling scripting-related incidents, support, and monitoring tasks.You'll serve as a key catalyst in streamlining automation capabilities for global IT teams, especially within the Endpoint Solutions teams. Your primary accountability is ensuring the health, operational stability, and IT security of provided services and technologies within your scope. Additionally, focus on service and process enhancements within the Endpoint Solutions team, consistently communicating team achievements and services across the broader Group Technology.
Reporting Line: You report to the Endpoint Solutions Team Lead.
Key Responsibilities Maintain timely and effective handling aligned with KPIs/SLAs, emphasizing quality and security in all endeavors.Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.Support, maintain, and administrate the Endpoint Solutions automation team's infrastructure, ensuring comprehensive IT security.Accountable for a subset of supported platforms, ensuring platform stability, evolution, and sustainability.Maintain documentation, processes, and proactive reporting for technologies and tools, ensuring their health, capacity management, and up to date status.Take full responsibility for assigned technologies and products, ensuring operational and scripting stability and standardization.Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices.Drive product enhancement or remediation actions, identify technical or non-technical innovations, and raise alerts regarding associated risks.Required Skills Advanced proficiency in PowerShell with a solid understanding of .NET for scripting and/or Python.Familiarity with Microsoft Ecosystem (O365, Sharepoint online, SQL database).Knowledge of Endpoint Security (Cortex, Tanium, Defender).Experience with Client: Windows 10-11, macOS, iOS, Bitlocker, MBAM, GPOs.Solid knowledge of IT Service Management (ITSM) principles and practices.Working experience with ITSM/ITIL as an IT operator.Familiarity with Problem and change processes.Strong team player, inquisitive, and willing to seek help when needed.Ability to work independently and prioritize tasks in a fast-paced environment.Proficient in technical English (both written and spoken).Excellent customer service, communication, and organizational skills with the ability to challenge peers.Analytical thinking with a result-oriented mindset.Education & Certifications Minimum Higher Diploma, bachelor's degree in computer science or equivalent. At least 5 years of experience as an IT Professional.
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Lisboa, Portugal Richemont Tempo inteiroNetwork & System Management - Endpoint Solutions Endpoint Engineer Lisbon, 11, PTPermanentRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and...
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