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Mid-level Technical Documentation Writer api, Sdk

3 meses atrás

Lisboa, Lisboa, Portugal Rocket Tempo inteiro
We are looking for a full-time highly skilled and dedicated Technical Writer to join our Product team.

Mandatory Hard Skills:

  • Technical Writing Proficiency: Expertise in creating clear, concise, and comprehensive documentation, including user guides, API documentation, and online help content.
  • Understanding of

Software Development:
Familiarity with software development processes and methodologies, such as Agile or Scrum, to effectively collaborate with development teams.

  • Markup Languages: Proficiency in markup languages such as Markdown, HTML, and XML, which are commonly used for writing and formatting documentation.
  • Version Control Systems: Experience with version control systems like Git, including platforms like GitHub or Bitbucket, for managing documentation revisions and collaboration.
  • API Documentation

Tools:

Knowledge of tools and specifications for documenting APIs, such as Swagger (OpenAPI) or RAML, to create accurate and user-friendly API documentation.


  • Technical Proficiency: Ability to read and understand code snippets and examples in programming languages relevant to the project (e.g., JavaScript), to write accurate documentation and examples.

Desirable Hard Skills

  • Documentation Management

Tools:

Experience with documentation tools and content management systems (CMS) like Confluence, ReadTheDocs, or similar, to organize and publish documentation.


  • User Interface (UI)

Tools:

Familiarity with basic UI design principles and tools (e.g., Adobe XD, Sketch) to create or contribute to user interface documentation and micro-content.


  • Video and

Graphic Editing:

Skills in video production and graphic editing tools (e.g., Adobe Premiere, Photoshop) for creating multimedia content that complements written documentation.


  • Localization and Internationalization: Understanding of the principles of localization and internationalization to prepare documentation for translation and use by a global audience.
  • Analytics

Tools:

Knowledge of analytics tools (e.g., Google Analytics) to track and analyze user engagement with documentation, helping to inform improvements.


  • Technical Communication Degrees or Certifications: Advanced degrees or certifications in technical communication, professional writing, or a related field that provides a theoretical and practical foundation in technical writing.

Soft Skills **- Effective Communication: Ability to clearly and concisely convey information in written and verbal form, tailoring the message for different audiences, including technical and non-technical stakeholders.

  • Active Listening: Being fully present and engaged in conversations, showing a genuine effort to understand others' viewpoints, and incorporating feedback into documentation.
  • Team Collaboration: Working cooperatively with crossfunctional teams, including developers, product managers, and support staff, to achieve common goals and produce cohesive and comprehensive documentation.
  • Problem-Solving: Ability to identify issues in documentation or project workflows and creatively find effective solutions, improving efficiency and quality.
  • Time Management: Managing workload effectively, prioritizing tasks to meet deadlines while maintaining highquality standards in a fastpaced environment.
  • Attention to Detail: A keen eye for detail to ensure accuracy, clarity, and consistency in documentation, catching and correcting errors before publication.
  • Empathy and

User Advocacy:

Understanding and anticipating the needs of the end-users of the documentation, ensuring the content is accessible, understandable, and meets their requirements.


  • Continuous Learning: A commitment to personal and professional growth, staying updated with industry trends, documentation best practices, and emerging technologies relevant to the role.
  • Resilience: The ability to handle feedback, setbacks, and challenges constructively, maintaining a positive attitude and focus on continuous improvement.
  • Self-Motivation: A proactive approach to tasks and projects, taking initiative without needing constant supervision, and driving documentation projects to completion.

What You'll Do **:

  • Utilize your experience in software technical documentation writing to create highquality documentation for Rocket.
Chat.

  • Use your excellent communication skills to explain complex concepts simply and clearly to a diverse audience.
  • Produce various technical writing deliverables, including user guides, API documentation, and UX microcontent, supporting the effective use of Rocket.
Chat.

  • Collaborate remotely with crossfunctional teams, building strong relationships and fostering teamwork.
  • Quickly learn and understand complex technical concepts to ensure accurate documentation.
  • Embrace feedback to continuously improve the quality and usability of Rocket.
Chat's documentation.

  • Work comfortably in a remote setting, collaborating across different countries and time zones.
  • Collaborate with team membe