General Manager of

2 semanas atrás

Lisboa, Lisboa, Portugal Ninho Tempo inteiro

What is Ninho:

A little about us.

Ninho is a clubhouse lifestyle brand reinventing the way we live and work that accommodate the needs of a new generation of professionals, entrepreneurs and dreamers.

We curate inspiring locations and blend them with co-working recreation and local experiences.

Why Joins us:

Ninho is building the world's biggest clubhouse platform to address the new way of living and working. Our mission is to create amazing locations that inspire our members to bring out the best in themselves.

Over the next 6 years we want to build 20 locations worldwide to provide a network for our members to feel at home where ever they are in the world.

If you're looking for an opportunity to join a company at the early stages and become an integral member of the founding team, then this is the opportunity for you.

As we scale you will be able to take advantage of our international presence and work abroad and find opportunities to grow in your career.

If we can't hire you now, we would love to stay in touch and always welcome.

What are we looking for:

What we're looking for are team members who share our vision.

We're looking for people who align with our seven core values:
Be humble - don't talk about it just do it. We want to keep it simple - stay focused and do less really well. Be you - honesty creates authenticity. Be confident - but do it quietly. Embrace change - grown and be great. Innovate - never stand still. Help out - serve your community and team. We believe in empowering our team in their work, giving them autonomy and ownership of what they do.

We want everyone at Ninho to own their story and their successes - working with us means you are here to contribute and make a difference, not just another number in the team.


Position | General Manager


As General Manager of Ninho, you are an ambassador for the brand with a detailed knowledge of our offering and its concept including all menus and food & beverage offerings.

You will work closely with the CEO and the restaurant manager.

Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience.

Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a 'can do' attitude.


Main Duties and Responsibilities:

  • Promote Ninho Clubhouse and its concept, whilst achieving the highest member and guest satisfaction
  • Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
  • Ensuring that members and guests have a great experience and resolving any issues before they depart
  • Provide support directly to the team on the floor including (but not limited to):
  • Leading by example with a hands-on approach, setting an energetic pace and standards
  • Daily assignments of responsibilities to all the team
  • Organization and control of the location
  • Daily staff briefings including comprehensive information on members and guests and any other relevant information
  • Showing leadership thorough thoughtful decision making
  • Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
  • Taking immediate corrective action when any incidents occur
  • Ordering and purchasing of products for the Club
  • Manage and operate the POS system and ensure all items are updated as necessary
  • Contact person for all staff for any requests and problems and being responsible and proactive in problem solving
  • To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
  • Ensure the menus are updated monthly in conjunction with the restaurant manager and are correct at time of printing.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently
  • Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
  • Ensure employee compliance with company standards and policies and external regulations
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
  • Maintain the highest level of appearance at all times
  • Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time
  • Carry out any reasonable task as requested by management

HR Responsibilities:

  • Prepare and monitor rotas for the club staff and reduce unnecessary overtime work efficiently
  • Manage the Annual leave responsibly ensuring that employees take their entitlement withi

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