Complex Claims Adjuster

2 semanas atrás

Lisboa, Lisboa, Portugal AIG Tempo inteiro
About the role

What you need to know:


To handle Financial Lines Business portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.

Provide a high standard of customer service and adherence to legal and regulatory requirements.- Managing complex claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.- Work with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation.- Internal stakeholder communication where required- Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes- Contribute to maintenance of best practice procedures for (LoB) Complex claims, consistent with global best practice.- Demonstrate a technical claims competence for handling moderate to complex claims.

- Handle complex claims allocated within agreed level of authority limit

What we're looking for:

  • Relevant experience in insurance, in Financial Lines Claims departments
  • Experienced in stakeholder management, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers and clients)
  • Experience in conducting technical claims audits and effectively following
  • Knowledge of legal / regulatory and procedural requirements
  • Law degree
  • Fluent in English
  • Result driven
  • Capacity to work in an industry changing landscape
  • Attention to detail
  • Good time management and priorization skills.
A look at our Benefits


We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing.

We provide a variety of leaves for personal, health, family and military needs.

For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community.

Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.


We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers.

We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer


American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.


To learn more please visit:

  • Reasonable accommodations will be determined on a casebycase basis.

Functional Area:
CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided:
No

AIG Europe S.A. (Portugal branch)

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