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Partner Technical Consulting, Security
1 semana atrás
Overview
With a global team of over 18,000 employees, Microsoft's Customer Experience & Success (CE&S) division focuses on enhancing Microsoft's end-to-end customer experience. Join CE&S and be part of shaping a future where customers choose us not just for our top-notch products and services, but for the outstanding and cohesive customer experience we offer.
Within CE&S, the Customer Service & Support (CSS) team is dedicated to building trust and assurance for individuals and businesses alike through seamless support services. Our goal in CSS is to efficiently resolve customer and partner issues, proactively prevent future issues, and showcase innovative ways to maximize their Microsoft investments.
Customer Presales & Retention, Microsoft Advertising Services, Partner Enablement, Store Sales & Support (CAPS) is a specialized business unit that houses a range of proactive and reactive support and service teams. Our services cater to various needs such as assisting customers with online purchases at the Microsoft Store, helping Small and Medium Business (SMB) customers with advertising on Bing, aiding support partners in expanding their operations, and acquiring and retaining SMB customers.
The Technical Pre-sales and Deployment team is a key element of Microsoft's partner network. Our team is instrumental in understanding customer requirements and offering technical expertise during the sales process. Through in-depth knowledge of Microsoft technologies, we empower partners to create tailored solutions that meet customer needs. Additionally, we provide ongoing support to partners during the deployment phase to ensure smooth implementation and customer satisfaction, ultimately enabling partners to deliver successful projects and maximize the value of Microsoft's products and services for their customers.
This position offers flexibility with the opportunity to work remotely up to 50% of the time.
Microsoft's mission is to empower every individual and organization globally to achieve more. As part of the team, we embrace a growth mindset, foster innovation to empower others, and collaborate to achieve our collective objectives. We uphold values of respect, integrity, and accountability, fostering an inclusive culture where everyone can thrive both professionally and personally.
Qualifications
Required/Minimum Qualifications
- Proven experience in technical pre-sales, technical support, or technical consulting; OR Bachelor's Degree in Computer Science, Information Technology, or related field along with extensive experience in technical pre-sales, technical support, or technical consulting.
- Proficiency in English and German languages
- Solid work experience with Microsoft 365/Unified Endpoint Management components including Microsoft Entra (Azure AD), Microsoft Purview, Microsoft Endpoint Management (Intune), Microsoft Defender for Cloud Apps, Microsoft Defender for Cloud, and Microsoft Defender for Endpoint
Additional Qualifications
- Experience or certifications in Microsoft Sentinel, Third-party Security Incident and Event Management (SIEM), and one or more advanced Security certifications (CISSP, GSEC, or equivalent)
Responsibilities
Customer Experience
- Proactively analyze partner feedback (e.g., surveys) to uncover satisfaction drivers, address root causes of dissatisfaction, and implement strategies to enhance the overall experience
- Consultations
- Lead technology decisions, collaborate with Services Account Managers (SAMs) to identify suitable solutions for customers, guide partners in providing solutions within various areas, and offer subject matter expertise and mentorship to other team members
...
This is enriched with opportunities for professional development, industry-leading healthcare, educational resources, product and service discounts, maternity and paternity leave, generous time off, giving programs, and networking opportunities within the organization.
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