Customer Success Engineer

2 semanas atrás

Lisboa, Lisboa, Portugal Agicap Tempo inteiro
Fondée en 2016 par Lucas, Clément et Sebastien, Agicap est devenue l'une des scale-up les plus rapides d'Europe, avec plus de 7000 clients dans 11 pays et chaque année une croissance à 3 chiffres.Agicap permet aux dirigeants de PME de suivre, prévoir et gérer leur trésorerie, rapidement et facilement. Nous repensons fondamentalement la façon dont les PME gèrent l'un de leurs plus grands problèmes : la trésorerie Pour nous aider à y parvenir, nous avons réalisé 3 levées de fonds, pour un total de 121 millions de dollars. Ces ressources supplémentaires nous permettent d'investir massivement dans le Produit, de développer considérablement l'équipe en accueillant de nouveaux talents et d'accélérer notre expansion internationale.Notre succès est dû à notre équipe extrêmement compétente et passionnée. Nous nous engageons à bâtir une entreprise où les gens peuvent grandir et évoluer dans leur carrière. Nous recherchons donc de nouveaux talents, ambitieux et exigeants, prêts à rejoindre cette aventure Croissance de nos effectifs : Juillet 2019 : 10Juillet 2020 : 50Juillet 2021 : 200Juillet 2023 : +500Tu rejoindras l'équipe Customer Success qui est responsable de la formation, de la personnalisation de la plateforme et du suivi du client tout au long de sa vie chez Agicap En tant que membre de l'équipe Customer Success Tech, tu es le lien entre nos deux plus grands départements : Sales (négociation et signature des contrats) et Customer Success.Tes missions : En collaboration avec les équipes du Customer Success, Sales, Product, Tech, ta mission sera de permettre au client en un temps minimum d'avoir accès à l'ensemble des informations nécessaires à son pilotage de trésorerie sur la plateforme.Tu seras ainsi en charge de : Intégrer les données clients : - Pour nos nouveaux clients, tu es l'expert technique en charge de les aider à définir les données à intégrer dans l'outil et la meilleure méthode pour le faire. Ton intervention est donc clé pour la satisfaction et la fidélisation à long terme des clients. Accompagner nos clients dans l'implémentation : - Comprendre les besoins techniques et financiers des clients B2B dans tous les secteurs.- Maîtriser les langages de programmations afin d'automatiser nos process internes (Python,VBA).- Connaître Excel, afin de résoudre des problématiques clients (matrices Excel).- Être force de proposition vis-à-vis de nos clients et des autres services Customer Success pour leur apporter la solution la plus adaptée à leurs besoins compte tenu des contraintes techniques.- Communiquer avec les parties prenantes (internes et externes) pour assurer la mise en place rapide d'Agicap.- Tu créeras l'outil de demain afin de faciliter le setup client pour tous les services CS France mais aussi Global. (Via des technologies Cloud avec Python). Participer au développement de l'équipe et à la construction des processus : - Tu contribueras à l'automatisation et l'industrialisation de cette dernière au sein de nos équipes CS France puis CS global à terme.- Tu auras l'occasion de travailler sur une plateforme technique complexe qui servira tout le CS d'Agicap. - Tu mettras en place la documentation nécessaire pour permettre la transmission des connaissances au sein de l'équipe. - Véritable représentant du client en interne, tu seras chargé de remonter les besoins aux équipes en charge du produit pour les aider à prioriser les nouvelles fonctionnalités. Le poste pourra par ailleurs donner lieu à terme à de nombreuses opportunités d'évolution au sein d'Agicap et constitue ainsi une excellente porte d'entrée vers le monde des FinTech en forte croissance.

What we are looking for :

Tu es en dernière année d'école de commerce/ingénieur ou avec 1/2 ans d'expériences Python n'a pas de secret pour toi Tu es polyvalent(e) et aime : la gestion de projet, la relation client, le travail d'équipe Tu sais : prioriser, t'organiser et communiquer Tu es curieux(se), ambitieux(se) et l'esprit start-up t'attire Tu aimes faire face à de nouvelles problématiques et comprendre les aspects techniques pour y répondre au mieux

What we offer :

Une rémunération attractive Des tickets restaurants Swile Prise en charge à 100% de l'abonnement TCL De nouveaux locaux de 1000 m2 à Gare de Vaise (Lyon) Un moment clé pour rejoindre une startup en forte croissance Un cadre entrepreneurial responsabilisant hyper formateur avec beaucoup d'autonomie Un challenge quotidien auprès de dirigeants et CEO de PME Une ambiance de travail soutenue et passionnée avec un véritable esprit d'équipe pour faire décoller Agicap en France et à l'international Un afterwork par mois Merci

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