Arabic Team Manager

1 semana atrás

Lisboa, Lisboa, Portugal Foundever Tempo inteiro

Come and work with us.
We are looking for a talented and accomplished

Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As an

Arabic Team Manager in this project, your daily responsibilities will include:

  • Continually review and monitor work performance of all Advisors against agreed KPI's, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
  • Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI's.
  • Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
  • Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
  • Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
  • Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
  • Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
  • Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
  • Ensure appropriate actions are taken to improve client satisfaction survey scores.
To succeed in the role, you will need to have:

  • Native or proficient level of
    Arabic (mandatory)
  • Proficient level of
    English (mandatory)
  • Good knowledge of Portuguese would be a plus
  • Evidence of effective interpersonal, coaching, and leadership skills.
  • Excellent telephone, keyboard, verbal and written communication skills.
  • Good numeric and verbal reasoning skills.
  • Effective time management.
  • Ability to organize and prioritize, set priorities and multitask.
-
Must hold EU citizenship or valid work permit for Portugal:

Knowledge/abilities

  • Peopleoriented
  • Experience with policy work
  • Early adopter of technology
  • Dependable, reliable, and able to perform duties with minimum supervision
  • Ability to interact positively with staff at all levels

Education and experience

  • Bachelor's degree or directly related work experience
  • Previous relevant experience as Team Manager

Specific Requirements (when necessary)

  • Availability to travel
  • Outofhours support
-
Availability to work from 7 Rios site (mandatory)

Benefits.


What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Follow us.

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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