Customer Support Agent with Arabic

1 semana atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit an Arabic speaking Customer Support Agent for their offices in Lisbon.


Position:
Customer Support Agent

Location:
Lisbon, Portugal

Employment type:
Full-time

DUTIES AND RESPONSIBILITIES:

  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Able to identify when the issue should be reassigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all jobrelated administrative forms

REQUIREMENTS:

  • Native/fluent in Arabic, both oral and written. Fluent in English (at least B2 level)
  • Eligible to work in EU or presettlement status in Portugal
  • Minimum of 1 year working experience in Customer support roles (e.g. from contact centres
  • Excellent writing and verbal communication skills to simplify technical language for nontechnical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time
  • Able to work rotating shifts Monday
  • Sunday

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • If any night shifts will be a part of your schedule, the company will organise a free shuttle
  • Life Insurance
  • Family Plan (Spouse/legal partner and children)
  • 2 month training agreement + 1 year fulltime contracts with 30 days probation
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation


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