Customer Support Agent with German

1 semana atrás


Lisboa, Lisboa, Portugal Top Line Europa Tempo inteiro
The successful employee would be managing a social media part of a popular streaming service platform.

Position:
German Customer Support Agent

Location:
Lisbon, Portugal

Employment type:
Full-time

DUTIES AND RESPONSIBILITIES:

  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Identify when the issue should be reassigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all jobrelated administrative forms

REQUIREMENTS:

  • Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
  • Experience in customer support, public relations or social media management for a client is needed
  • Excellent written and verbal communication and mediation skills
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM 6 PM
  • Life Insurance
  • Family Plan (Spouse/legal partner and children)
  • 2 month training agreement + 1 year fulltime contracts with 30 days probation
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation

Job Types:
Full-time, Permanent

Salary:
From 14,000.00€ per year

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