German Customer Support Agent

2 semanas atrás


Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information.

Tasks
  • Handle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related matters, safety concerns, transactions, and complaints.
  • Answer customer queries and resolve potential issues.
  • Utilize adequate tools, processes, and methods to ensure accurate, valid, and complete information provision.
  • Deliver exceptional client service, aiming for first-contact issue resolution.
  • Work from office
Requirements
  • At least C1 German and B1 English proficiency, both oral and written.
  • Ability to actively listen, identify, apply, and explain product and service expertise with clarity.
  • Capability to handle stressful situations effectively.
  • EU Passport holder
Benefits
  • €167 meal card per month.
  • Shifts: Monday to Saturday, 8am to 5pm.
  • 10 days of training (9am to 5:30pm) plus at least one week nesting.
  • Permanent Contract.
  • Guidance and tools to reach your full potential.
  • Reimbursement for travel expenses: up to €700 from abroad, up to €150 from Portugal.
  • Accommodation: 4 weeks in a hotel from abroad, 2 weeks in a hotel from Portugal.
  • Affiliation with a German bank - D.B.
  • Dynamic and creative team with a positive and friendly atmosphere.

Apply now to be a key player in providing top-notch customer support for a reputable bank

The mission we strive to fulfill is to find the best candidates for long-term employment. It is our aim to ensure a seamless onboarding process for both candidates as companies.

Besides, we work mainly with language-specific jobs and we can offer jobs in over 7 different languages.



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