Customer Support Agent

2 semanas atrás

Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

Position:
German Customer Support Agent

Location:
Lisbon, Portugal

Employment type:
Full-time

Remuneration:
Base salary

DUTIES AND RESPONSIBILITIES:

  • Empathize with customers, taking personal ownership of issues they are reporting, and remain calm while resolving difficult scenarios
  • Provide prompt and efficient service to OTT clients, endcustomers and internal stakeholders, external stakeholders
  • Maintain acceptable performance metrics such as quality, productivity, first contact resolution and attendance
  • Use logical reasoning and data interpretation skills, identify trends to appropriate channel including improvement suggestions
  • Follow proper diagnosing, escalation and security procedures

REQUIREMENTS:

  • Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
  • Minimum of 1 years' experience in customer/client support roles (B2B) is needed
  • Strong business communication skills
  • Computer skills and working knowledge of Google workspace
  • Experience managing client and internal stakeholder expectation
  • Ability to summarize customer/client issues and resolve cases
  • Troubleshooting and data gathering skills
  • Ability to work in a fastmoving digital environment whilst prioritizing work based on client/supervisory guidance
  • Ability to quickly absorb and adjust to changes in product and procedural information and seamlessly adapt

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation package and assistance

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