Customer Support with Arabic

Há 6 dias

Lisboa, Lisboa, Portugal 365 Recruitment Tempo inteiro
#Lisbon

WANTED:
Future Customer Service star with Arabic


If you are fluent Russian speaker and you would like to boost your career, then we have a wonderful opportunity for you.

Support our client as a Customer Technical Advisor with famous world wide brands in sunny and vibrant city of Lisbon.

Fast recruitment process, strong possibility to receive an offer, regular updates regarding your application

The job:
You will be part of a team supporting different companies, depending on the project. It can be related to different areas like retail, e-commerce, invoices and payments, website support, etc.

to You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our businesses clients.

The activities

Part of your daily activities will be:
Providing optimal advice regarding different queries of the business clients;

Listening to customers' questions and concerns, providing the best possible answers and solutions;

Troubleshooting and provide information regarding for example orders, deliveries, payments and returns;

Providing information about products;

Assisting, by phone or through written support, to any of the customer's questions and concerns regarding the service;

Escalating and rerouting the necessary matters and issues to other departments;

Achieving strong customer satisfaction with a focus on quality and results;

Contract details:
Fixed-term, renewable employment contract with a base salary + performance based bonus;

Initial contract with a duration of 12 months;

Up to two contract renewals with a duration of 12 months;

Permanent employment contract after 3 years;

Private health insurance from the first day (additionally to the standard insurance).

Your Profile

  • EU passport holder or Portuguese residence card or Manifestacao de interesse;
  • Must be able to effectively communicate (both verbally and in written form);
  • Ability to work independently and in a team environment to accomplish a common goal;
  • Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
  • Ability to accept and give feedback objectively to facilitate change within the organization in a positive manner;
  • Passion for service and developing customer loyalty;
  • No previous experience needed (Customer service experience is a plus);

Offer(for candidates coming from abroad):
Attractive salary with bonuses;

Assistance with finding your own apartment / room;

Airport pick-up and administrative assistance with your registration in Portugal;

Reimbursement of flight expenses;

Career path;

Free Portuguese lessons, sports activities, cooking lessons and much more

If interested, feel free to connect or send an email to @

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