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Arabic Technical Advisor for Porsche

3 meses atrás

Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Come and work with us
:

Do you want to work with a company that has strived to translate performance into speed - and success - in the most intelligent way possible?
Are you
Arabic native with strong
English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy
Lisbon?

So we have the perfect opportunity for you

Your future project:
join our
Arabic Customer Support team.

In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche
This quote gets to the heart of everything that makes
Porsche what it is. As a brand, as a company, and as an automotive manufacturer.

As a customer service specialist in this project, your daily responsibilities will include:

  • Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
  • Crosssales (e.g. clarification of contractrelated questions, extending subscriptions, etc.)
  • Outbound support (e.g. related Smart Mobility or ePerformance Services)
  • Case monitoring (Monitoring, handling and if necessary escalation of open cases)
  • Response Card (e.g. handling of response cards, administration of and )
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

  • Native
    Arabic:
  • Advanced level of
    English (at least C1) both verbal and written
  • No employment termination due to just cause in work history
  • Knowledgeable in Windowsbased and Microsoft Office Applications
  • Secure handling of IT systems
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • High passion for automotive topics and digital technologies
  • Make empowerment business decisions with little guidance
  • Demonstrate out of the box thinking in order to resolve customer concerns
  • Proficient documentation and notetaking; must be able to clearly document information
  • Maintain a clear understanding of policy and procedures and warranty coverage
  • Understand the geography of the respective markets working for and being able to identify regions and provinces
  • Highspeed internet access and appropriate conditions for remote work
-
Must hold EU citizenship or valid work permit for Portugal:

Background

  • Experience in the customer service/ call center industry is preferred
  • 1year working experience within technical areas; or 1year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
  • Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

Benefits
:

  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging companywide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Go further with Foundever:

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.